Assistant Manager

Petco•Covington, WA

5d•Onsite

About The Position

The Assistant Manager plays a critical leadership role in bringing Petco’s purpose to life. This role supports the General Manager in running a high-performing Pet Care Center by leading partners, caring for pets, and delivering exceptional customer experiences. The Assistant Manager is a trusted leader on the sales floor, steps in as lead when the General Manager is absent, and helps develop talent, drive results, and ensure daily operational excellence. The role is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor. Most work is indoors, though occasional tasks may involve leaving the center for bank deposits, merchandise transport, or community events. The position requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting or moving merchandise, supplies, or animals weighing up to 50 pounds. It includes regular customer interaction, cashiering and point-of-sale transactions, and working near animals, animal dander, odors, noises, and cleaning chemicals. Flexible availability is required to support store operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodations may be made for qualified individuals with disabilities to perform essential functions.

Requirements

At least 2 years of retail experience, including supervisory or management experience.
Proven ability to lead, coach, and motivate a team.
Strong problem-solving and decision-making skills.
Excellent communication and interpersonal skills.
Proficiency with point-of-sale systems and Microsoft Office applications.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to work evenings, weekends, and holidays to support Pet Care Center operating hours.
Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

Passion for animals.
Knowledge of pet care.

Responsibilities

Uphold animal care standards and ensure the health, safety, and proper handling of animals.
Promote a safe and welcoming environment for pets, pet parents, and partners, and act with integrity and care in decisions affecting them.
Lead, motivate, and engage store partners to deliver outstanding service and build customer loyalty.
Support hiring, onboarding, training, and ongoing development of store partners; provide coaching, feedback, and recognition.
Maintain a clean, organized, and visually appealing store that reflects Petco’s brand and values.
Support daily store operations and lead from the floor to drive sales, service, and operational goals.
Monitor store performance metrics and share results and insights with the General Manager.
Assist with inventory control, merchandising execution, promotional events, labor efficiency, task prioritization, and operational routines.
Step into leadership responsibilities and decision-making in the General Manager’s absence.
Resolve escalated customer concerns quickly and professionally.
Model Petco values, behaviors, and service standards; coach partners on selling skills, pet care knowledge, and customer engagement.
Support a positive, inclusive, and collaborative team culture and assist with performance management and accountability.
Ensure accurate inventory levels and compliance with company policies, procedures, and safety standards.
Perform additional duties as needed to support business needs.
Provide customer assistance and perform cashiering and point-of-sale transactions.