Assistant Manager

Planet Fitness • Torrington, CT

4d • $19 - $19 • Onsite

About The Position

Planet Fitness is seeking an Assistant Manager to oversee a variety of club operations, with a focus on managing front desk personnel and assisting the General Manager with front-of-house activities. The role supports effective day-to-day operations and requires multitasking in a fast-paced environment, meeting deadlines, delegating, communicating with management, and providing superior service to members and guests.

The Assistant Manager helps drive club performance, maintain company standards, and ensure the club and team are welcoming, clean, and well maintained. The role may include covering shifts when staffing needs arise. The position is full-time in Torrington, Connecticut, with a stated hourly salary range of $19.44–$19.44. The schedule includes evenings and weekends, with availability discussed with the Hiring Manager and adjusted to club needs.

Requirements

• High school diploma or equivalent required; an associate degree is preferred.
• At least 6 months of supervisor or manager experience in a high-volume restaurant or retail environment.
• Basic computer proficiency, including Microsoft Office applications such as Word and Excel.
• Ability to manage multiple responsibilities.
• Solid work ethic and strong decision-making skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Basic computer, math, and communication skills.
• Superior customer service skills, preferably in the fitness industry.
• Solid supervisory, diplomacy, and listening skills.
• Strong problem-resolution skills.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• Associate degree preferred.
• One year of supervisor or manager experience preferred.
• Bilingual ability preferred.
• Open or flexible availability is a plus.

Responsibilities

• Understand and drive club metrics in alignment with business performance.
• Develop thorough knowledge of club services, programs, and products, and maintain current knowledge of key competitors.
• Assist with interviewing and recruiting by conducting initial phone interviews for front desk staff and fitness instructors.
• Monitor inventory and review daily, weekly, and monthly sales numbers with the General Manager to identify opportunities and adjust execution to improve performance.
• Communicate and uphold company standards and lead by example in delivering the organization's mission, vision, and values.
• Manage a clean, friendly, and well-maintained club.
• Ensure team members consistently meet expectations for punctuality, dress code, friendliness, and cleanliness.
• Develop and maintain cleaning duties for front desk employees and oversee overnight employees.
• Coordinate disciplinary actions and terminations with the General Manager, Regional Manager, and Human Resources.
• Cover shifts for employees during call-outs or vacancies, or assist the Club Manager with shift coverage when no other employees are available.
• Assist with club audits to ensure all areas are clean, neat, organized, and in like-new condition.
• Mentor front-end employees and support their career growth through training, development, and performance assessment.
• Perform other duties as assigned by the Club Manager.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and illness coverage (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree