Assistant Manager

Haley Residential•Normal, IL

4d•$18 - $19

About The Position

Haley Residential is seeking a proactive, people-focused Assistant Manager to help lead an apartment community by supporting residents, driving results, and fostering a welcoming community. The role supports the Community Manager with the community’s daily operations, marketing, leasing, and resident relations, helping ensure smooth operations and a positive resident experience. The position includes marketing and leasing support, resident service, maintenance oversight, and office administration. The Assistant Manager helps with budget preparation, financial reporting, administrative compliance, and safety and security practices. The job is performed mostly indoors, with occasional outdoor work.

Requirements

Strong written and verbal communication skills.
Ability to manage multiple priorities effectively in a fast-paced environment.
Valid state driver’s license and a reliable vehicle available for use during business hours.
Consistent and punctual attendance.

Nice To Haves

Prior experience in property management or a related field.
Experience handling business financial responsibilities.
Continuing education or certification in property management.

Responsibilities

Assist with marketing and leasing, including showing units, screening and selecting qualified residents, and performing leasing functions.
Participate in creating and executing advertising and marketing strategies; conduct competitive market surveys and prepare reports.
Ensure compliance with rental applications and lease agreements and serve as a resource for leasing consultants.
Support the Community Manager with resident inquiries, complaints, and concerns; maintain complaint logs and assist with collections.
Help manage move-in and move-out processes, promptly address resident issues, and assist residents with setting up online portal accounts during move-in.
Help schedule and inspect maintenance work; conduct daily inspections of grounds, common areas, and make-ready processes.
Recommend physical repairs, replacements, and improvements.
Assist with preparation and management of the community budget, monitor budget variances and occupancy prediction reports, and contribute to financial reporting.
Approve invoices, manage equipment and supply inventory, and support payroll operations.
Maintain an organized office, properly store and shred paperwork, upload essential documents to platforms, enter notes accurately and promptly, and manage online filing.
Adhere to standard operating procedures, guidelines, company policies, safety and security protocols, and IT and data privacy practices; identify and report risks or hazards.
Perform other duties and responsibilities assigned by the Community Manager.