Assistant Manager

PDS Health•Orlando, OK

5d•$25 - $35

About The Position

The Assistant Operations Manager supports the Operations Manager in achieving financial performance and revenue growth for assigned locations. The role applies knowledge of local dental services and supports execution of the PDS Operational Model, also known as the Perfect Patient Experience (PPE), to gain Patients for Life (PFL). When the Operations Manager is absent, the Assistant Manager provides leadership and guidance to support individual and team success. The role supervises front office team members and supports PDS’s mission and culture.

Requirements

High school diploma or general education degree (GED).
Results-oriented, energetic self-starter who sets realistic goals, meets commitments, persists, and prioritizes daily work.
Effective team-building skills, including integrity, open communication, willingness to address issues, motivation, education and training, talent assessment, and consistency.
Patient-advocacy skills, including flexibility, adaptability, empathy, passion, and ethical conduct.
Process-focused operational skills, including data-driven decision-making, attention to detail, organization, structured work, knowledge of operational processes, and computer proficiency.
Financial acumen, including understanding profit drivers, using metrics, building financial understanding among team members and clinicians, and understanding local market drivers and competition.
Influencing and coaching skills, including active listening, trust-building, tailoring coaching to individual needs, and recognizing improvement.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask effectively without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain extreme confidentiality of team member records, patient records, compensation information, and other confidential information.
Organized and detail-oriented, with the ability to work in a fast-paced environment.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and operational best practices based on the We Believe Behavioral Framework.
Manage the supported practice in the Operations Manager’s absence.
Plan and prepare work schedules and assign team members to specific duties.
Help team members develop successful patient communication skills and facilitate learning.
Create team focus on executing the Owner Dentists Clinical Culture to support the Perfect Patient Experience.
Assist in driving year-over-year revenue and profit growth.
Ensure adherence to cash management and accounting protocols.
Provide feedback on tactics that affect financial and patient outcomes so the broader organization can benefit.
Ensure the office follows PDS standards for facility cleanliness and maintenance.
Lead and participate in daily huddles and other required meetings.
Demonstrate stewardship of the PDS Brand and make decisions consistent with its framework.
Serve as a subject matter expert in executing PDS processes, systems, and tools, and contribute to their improvement.
Help ensure the Perfect Patient Experience and HC Handoff are executed to gain Patients for Life.
Support clinician education and referrals regarding the Mouth-Body Connection.
Maintain a professional appearance and demeanor in accordance with company policies, and address others professionally and respectfully.
Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
Perform other duties and responsibilities as assigned.