About The Position

The Assistant Manager is an hourly employee responsible for operating and supervising a theatre and its employees, while representing Regal consistently with its mission statement and policies. The role includes supervising and developing employees, performing staff duties as needed, operating and maintaining theatre projection and audio-visual systems, ensuring guest satisfaction, overseeing safety and risk management, and managing theatre finances, inventory, maintenance, marketing, and show scheduling. The Assistant Manager directly supervises an unspecified number of employees and carries out supervisory responsibilities under Regal policies and applicable laws, with certain employment decisions overseen by the General Manager or senior management.

Requirements

  • At least three months of supervisory experience, or six months of theatre experience with completion of the Cast Certification Program, or a combination of these; alternatively, demonstrated leadership or management potential subject to Vice President approval.
  • If assigned alcohol sales or service duties at a theatre that sells alcohol, be of legal age under applicable state or local law, complete legally required training and obtain required certification, and complete Regal Responsible Beverage Server training on Regal Online University.
  • Good public speaking skills and effective oral and written communication with employees, vendors, and corporate staff.
  • Ability to listen effectively, respond clearly and directly, and explain information to others.
  • Ability to perform calculations accurately and quickly and identify and correct errors.
  • Ability to identify problems, gather and evaluate relevant information, recognize alternatives, reach evidence-based conclusions, and recommend solutions.
  • Ability to take initiative, work with minimal supervision, and perform under pressure or opposition.
  • Proven experience with PC platforms and knowledge of basic office programs, including email, word processing, and spreadsheets.
  • Ability to operate copiers and other office equipment, use filing systems, maintain attention to detail, use tools and equipment dexterously, and perform mechanical tasks as necessary.
  • Ability to interact effectively with customers, the public, and coworkers, and show sensitivity to others' feelings.
  • Ability to establish goals, budget time, and set priorities.
  • Ability to meet the physical demands of the job, including regularly lifting up to 60 pounds and frequently standing, walking, sitting, using hands, reaching, and talking or hearing.

Responsibilities

  • Maintain regular and consistent attendance and uphold and administer all theatre policies.
  • Train, develop, coach, and supervise non-management employees; perform staff positions as required.
  • Operate theatre projection and audio-visual equipment, including hardware, software, film handling, maintenance, booth and projection systems, programming, and TMS operation.
  • Ensure required alcohol certification and training are current where applicable.
  • Monitor employee and patron safety, loss prevention, emergency situations, and the handling, reporting, and investigation of accidents.
  • Ensure guest satisfaction.
  • Count, deposit, and reconcile all receipts and forms of payment or accountability taken in during the business day.
  • Comply with the dress code, complete or be completing the management certification program, and review and understand the ROM.
  • Interview, hire, schedule, coach, counsel, and suspend cast members, with oversight from the General Manager or senior management; termination requires consultation with the Human Resources Manager.
  • Administer applicable human resources paperwork and uphold company policies related to Human Resources.
  • Control direct operating expenses; purchase and order concession, café, and other operating supplies; and oversee related inventory and auditing processes.
  • Supervise theatre building and grounds maintenance, perform minor repairs, and obtain qualified personnel for larger maintenance concerns.
  • Market and promote feature film engagements, schedule movie show times, and deliver show times to appropriate channels on time.
  • Read and understand training materials covering subjects such as sexual harassment and discrimination.
  • Perform additional duties assigned by the General Manager or another senior manager.
  • Plan, assign, and direct employee work; appraise performance; reward employees; address complaints; resolve problems; and discipline employees under the direction of the General Manager or senior manager.
  • As directed by the General Manager, interview and hire employees.

Benefits

  • Medical and prescription coverage, with company contributions toward the cost.
  • Life insurance and disability insurance at no charge.
  • Dental, vision, and supplemental life insurance options for employees and dependents.
  • Accident, critical illness, and hospital indemnity insurance.
  • Vacation time and sick leave.
  • Free movie passes and discounted concessions at Regal locations.
  • 401(k) retirement plan with a company match, available to team members age 21 or older after six months of service.
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