About The Position

The Assistant Manager is an hourly employee whose primary function is to operate and supervise a theatre and its employees, representing Regal consistently with its mission statement and policies. The role includes overseeing daily operations, guest satisfaction, staff supervision, theatre equipment and maintenance, financial receipts, inventory, and movie scheduling and promotions. The position also requires compliance with company policies, human resources procedures, risk management practices, and applicable alcohol training requirements.

Requirements

  • High school diploma or equivalent, unless currently a high school student.
  • At least three months of supervisory experience, or six months of theatre experience with completion of the Cast Certification Program, or a combination thereof; alternatively, demonstrated leadership or management potential subject to VP approval.
  • If assigned alcohol-selling or serving duties, be of legal age under applicable state or local law, complete legally required training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
  • Good public speaking skills and effective oral and written communication with employees, vendors, and corporate staff; effective listening and clear responses.
  • Ability to perform calculations accurately and identify and correct errors.
  • Ability to identify problems, gather and evaluate relevant information, consider alternatives, reach evidence-based conclusions, recommend solutions, take initiative, work with minimal supervision, and perform under pressure or opposition.
  • Experience with PC platforms and knowledge of basic office programs, including email, word processing, and spreadsheets; ability to operate copiers and other office equipment and maintain filing systems and attention to detail.
  • Ability to use tools and equipment dexterously and perform mechanical tasks as necessary.
  • Ability to work effectively with customers, the public, and coworkers, show sensitivity to others, establish goals, budget time, and set priorities.
  • Ability to perform the essential functions, with reasonable accommodations where applicable.
  • Ability to meet the stated vision requirements, including close and distance vision, peripheral vision, depth perception, and adjusting focus.

Responsibilities

  • Attend work regularly and consistently.
  • Uphold and administer all theatre policies.
  • Train, develop, coach, and supervise non-management employees; perform all staff positions as required.
  • Operate theatre projection and audio-visual hardware and software, handle film, and perform required maintenance; maintain working knowledge of booth and projection systems, programming, TMS operation, and related skills.
  • Ensure alcohol certification and training remain current where applicable.
  • Monitor risk management, including employee and patron safety, loss prevention, emergency situations, and the proper handling, reporting, and investigation of accidents.
  • Ensure guest satisfaction.
  • Count, deposit, and reconcile receipts, including cash, cards, coupons, gift cards, checks, discount tickets, and other applicable payment or accountability methods.
  • Know and comply with the dress code; complete or be in the process of completing the management certification program; review and understand the ROM.
  • Interview, hire, schedule, coach, counsel, and suspend cast members with oversight from the General Manager or senior management; consult the Human Resources Manager before terminating employees; administer applicable paperwork and follow HR policies.
  • Control costs and direct operating expenses; purchase and order concession, café, and operational supplies; conduct related inventory and auditing processes.
  • Supervise theatre maintenance, including building and grounds where applicable; perform minor repairs and obtain qualified personnel for larger maintenance concerns.
  • Market and promote feature film engagements, schedule movie show times, and deliver show times to appropriate channels on time.
  • Read and understand training materials on subjects including sexual harassment and discrimination.
  • Perform additional duties assigned by the General Manager or other senior manager.
  • Train and coach employees; plan, assign, and direct work; appraise performance; reward employees; address complaints and resolve problems; and discipline employees under the direction of the General Manager or senior manager.
  • Meet the physical requirements of the job, including frequent standing, walking, sitting, handling objects, reaching, and communicating; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and regularly lifting up to 60 pounds.

Benefits

  • Full-time employees are eligible for medical and prescription coverage, with company contributions toward the cost.
  • Life insurance and disability insurance at no charge to eligible full-time employees.
  • Dental, vision, and supplemental life insurance options for employees and dependents.
  • Accident, critical illness, and hospital indemnity insurance.
  • Vacation time and sick leave for eligible full-time employees.
  • Free movie passes and discounted concessions at Regal locations.
  • 401(k) plan with company match for team members age 21 or older who have completed six months of service.
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