Assistant Manager

Bagel Brands•Little Canada, MN

4d•Onsite

About The Position

The Assistant General Manager (AGM) is a growth role designed to develop future leaders who can think strategically about the store and broadly about the district and Caribou Coffee. Working in partnership with the General Manager, the AGM contributes to all facets of store operations and makes an impact on the team and community. The role calls for a strong commitment to leadership, learning, and professional development, while modeling Caribou’s purpose and core values in interactions with team members and guests. The AGM performs Team Member and Shift Leader duties, develops a General Manager-level understanding of the business over the course of a year, and helps the store achieve goals through effective deployment, service, speed, problem-solving, and team motivation. The role includes responsibility for store funds while on shift, ordering and inventory activities, waste control, administrative tasks, and building an understanding of the store’s Profit & Loss statement. The position is based at 228 Little Canada Road, Little Canada, Minnesota 55117. Compensation is $16.52–$27.53 per hour; starting pay is subject to applicable local and state minimum wage regulations.

Requirements

1–3 years of prior restaurant or retail experience requiring a strong customer-service commitment and orientation.
Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends.
Must be at least 18 years of age.
Ability to meet the physical requirements of the position, with or without reasonable accommodations: hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and standing for 4 to 8 hours. The posting also describes sitting and intermittent movement during working hours.

Nice To Haves

High school diploma or GED equivalent.
Valid driver’s license and reliable transportation.
1 year of supervisory experience.

Responsibilities

Perform Team Member and Shift Leader duties with ease, enthusiasm, and excellence.
Develop an understanding of the business to the level of a General Manager over the course of a year.
Create positive guest connections and teach the team to do the same.
Help create an environment that achieves strong speed through effective deployment, in-the-moment problem-solving, and team motivation.
Contribute to sales goals through the connection between speed and service.
Lead problem resolution with calm, professionalism, emotional maturity, and a commitment to listening to understand.
Connect day-to-day behaviors with business results while developing a broad understanding of the Profit & Loss statement.
Organize, execute, and improve administrative tasks, and understand how daily, weekly, and monthly tasks contribute to business success.
Be responsible for store funds while on shift by enforcing cash-handling policies.
Place, receive, and verify orders; conduct inventory; and control waste while dating and rotating inventory when necessary.
Consider the success of the whole store, including upcoming shifts, rather than focusing only on the current shift.
Seek root causes of problems and create sustainable change.
Bring Caribou’s Core Values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love.
Take ownership of personal development, seek feedback, and bring humility, curiosity, and a learner’s mindset to the role.
Lead with a broad view of the Caribou brand, progressing from shift-level to store-, district-, and company-level perspectives.
Champion the company culture and bring its purpose and values to life in every interaction.
Build an open and trusting relationship with the General Manager.
Pursue store goals and help create day-making experiences.