Assistant Manager

Houchens Food Group•Williamsburg, KY

About The Position

The Assistant Store Manager is knowledgeable about all aspects of the store and assumes full responsibility for store operations when the Store Manager is absent. Duties are generally similar to those of the Store Manager, and the position provides training for a future Store Manager role. The Assistant Store Manager directly supervises store associates and may perform management functions including purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties. The role oversees customer service, sales, staffing, inventory, merchandising, store operations, financial records, safety, and compliance with company and government requirements. The Assistant Store Manager supports the Store Manager in developing employees, achieving sales and profit objectives, controlling expenses and inventory, maintaining company property, and ensuring effective store operations. The position may involve physical activities including standing, walking, lifting and carrying merchandise, cleaning, and unloading stock trucks.

Requirements

High school graduate or General Education Degree (GED).
Microsoft Office and general computer knowledge.
Access to a phone at all times.
Ability to complete basic math calculations.
Ability to meet the physical demands of the role, including frequent standing, walking, sitting, handling and fingering, reaching, squatting or kneeling, and bending; lifting and carrying up to 100 pounds frequently and over 100 pounds occasionally; and using required personal protective equipment, including back belts when handling heavy products or objects.
Ability to meet the sensory requirements of the role, including near, distance, color, peripheral, and depth vision; hearing emergency sounds, intercoms, and fan motors; and senses of smell, taste, and touch.
Subject to pre-employment background and drug screening.

Responsibilities

Provide professional customer service, assist customers, and respond to inquiries and complaints.
Monitor sales activities to ensure customers receive satisfactory service and quality goods.
Assign duties to employees and direct and supervise store staff.
Inventory stock, reorder merchandise as needed, and share responsibility for controlling store inventory.
Keep records of purchases, sales, requisitions, employee schedules, time cards, and other operational activity.
Enforce safety, health, security, and company policies and procedures.
Inspect merchandise for condition, correct pricing, display, and advertised functionality.
Hire, train, evaluate, recruit, interview, promote, demote, or terminate employees as appropriate and in coordination with the Store Manager.
Perform subordinate work such as cleaning and organizing shelves and displays and selling merchandise.
Establish and implement departmental policies, goals, objectives, and procedures.
Instruct staff on handling difficult or complicated sales.
Formulate merchandise pricing policies according to profitability requirements and estimate consumer demand.
Plan work schedules and maintain employee schedule and time records.
Review inventory and sales records and prepare management and budget reports.
Observe scheduled shift hours and operate the shift within company guidelines to achieve sales and profit goals.
Work with company officials to develop methods and procedures for increasing sales, expanding markets, and promoting the business.
Carry out tasks assigned by the Store Manager and assist with budgets, payment authorization, and merchandise returns.
Comply with applicable city, county, state, and federal regulations and stay familiar with company memos.
Help measure and evaluate employee performance, take corrective action, and maintain employee warning notices.
Support employee productivity through leadership, example, goal setting, planning, and effective work schedules.
Help control store expenses, preserve company property, maintain operational records, and ensure timely two-way communication.
Promote cleanliness, store attractiveness, appropriate employee conduct, loss prevention, and a favorable customer image.
Stay informed about local competition and handle customer complaints effectively.
Display merchandise properly to maximize profits and assist with ordering and maintaining merchandise to prevent out-of-stocks.
Record all hours worked on the time clock and verify hours on the time ticket report.
Record sales at the time of purchase and accurately record markups, markdowns, spoilage, and store use of merchandise.
When the Store Manager is absent, organize and enter daily sales information for the corporate office and prepare or ensure completion of end-of-week and end-of-year reports.
Assist with payroll closeout to ensure employees are paid correctly and on time.
Advise the Store Manager or supervisor of personnel situations or policy violations that negatively affect store operations.
Train new employees on each shift.
Notify the Store Manager or supervisor immediately if the bank deposit is not made daily.
Maintain a low cash drawer, use the safe as instructed, keep the safe locked, and complete shift-checkout reports at designated times.
Enforce correct vendor check-in procedures within company guidelines.
Keep coolers, shelves, and displays stocked and fronted; maintain and clean store equipment; and prepare perishable foods according to company standards.
Build and maintain sellable displays, clean the parking lot and surrounding grounds, sweep and mop floors, dust shelves, and remove trash.
Unload stock trucks.