About The Position

The Assistant Manager is an hourly employee responsible for operating and supervising a theatre and its employees while representing Regal in accordance with its mission statement and policies. The role includes supervising and developing employees, performing staff positions as needed, operating and maintaining projection and audio-visual systems, managing safety and guest satisfaction, reconciling receipts, and overseeing operational costs, supplies, maintenance, marketing, and showtime scheduling. The Assistant Manager also supports personnel administration and carries out supervisory duties under the direction of the General Manager or another senior manager.

Requirements

  • High school diploma or equivalent, unless currently a high school student.
  • At least three months of supervisory experience, or six months of theatre experience with completion of the Cast Certification Program, or a combination of the two; alternatively, demonstrated leadership or management potential subject to VP approval.
  • If assigned duties include selling or serving alcohol at a theatre that sells alcohol, be of legal age under state or local law and complete legally required training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
  • Good public speaking skills and effective oral and written communication with employees, vendors, and corporate staff.
  • Ability to listen effectively, respond clearly and directly, and explain information to others.
  • Ability to perform calculations accurately and quickly and identify and correct errors.
  • Ability to identify problems, gather relevant data, evaluate information, recognize alternatives, draw evidence-based conclusions, and recommend solutions.
  • Ability to take initiative, work with minimal supervision, and perform under pressure or opposition.
  • Proven experience with PC platforms and knowledge of basic office programs, including email, word processing, and spreadsheets.
  • Ability to operate copiers and other office equipment, use filing systems, and maintain attention to detail.
  • Dexterity using tools and equipment and ability to perform mechanical tasks as necessary.
  • Ability to work effectively with customers, the public, and coworkers, and sensitivity to others’ feelings.
  • Ability to establish goals, manage time, and set priorities to achieve objectives.
  • Ability to meet the physical demands of the role, including frequently standing, walking, sitting, handling objects, reaching, and talking or hearing; occasionally climbing, balancing, stooping, kneeling, crouching, or crawling; and regularly lifting up to 60 pounds.
  • Vision sufficient for close and distance vision, peripheral vision, depth perception, and adjusting focus.

Responsibilities

  • Maintain regular and consistent attendance and uphold and administer theatre policies.
  • Train, develop, coach, and supervise non-management employees; perform all staff positions as required.
  • Operate projection and audio-visual equipment, including hardware, software, film handling, maintenance, projection technology, programming, and TMS operation.
  • Ensure required alcohol certifications and training are current when applicable.
  • Monitor employee and patron safety, loss prevention, emergencies, and the handling, reporting, and investigation of accidents.
  • Ensure guest satisfaction.
  • Count, deposit, and reconcile receipts, including cash, credit cards, coupons, gift cards, checks, discount tickets, and other applicable forms of payment or accountability.
  • Comply with the dress code and complete or make progress toward the management certification program; review and understand the ROM.
  • Interview, hire, schedule, coach, counsel, and suspend cast members with oversight from the General Manager or senior management; consult the Human Resources Manager before terminating employees.
  • Administer applicable paperwork and uphold company Human Resources policies.
  • Control direct operating expenses; purchase and order concession, café, and other operational supplies; and oversee inventory and auditing processes.
  • Supervise theatre maintenance, including building and grounds where applicable; perform minor repairs and obtain qualified personnel for larger maintenance concerns.
  • Market and promote feature film engagements, schedule movie showtimes, and deliver showtimes promptly to appropriate channels.
  • Read and understand required training materials, including materials about sexual harassment and discrimination.
  • Perform additional duties assigned by the General Manager or another senior manager.
  • Train and coach employees; plan, assign, and direct work; appraise performance; reward employees; address complaints; resolve problems; and, under senior management direction, discipline employees.
  • As directed by the General Manager, interview and hire employees.

Benefits

  • Medical and prescription coverage with company contributions toward the cost.
  • Life insurance and disability insurance at no charge.
  • Dental, vision, and supplemental life insurance options for employees and dependents.
  • Accident, critical illness, and hospital indemnity insurance.
  • Vacation time and sick leave.
  • Free movie passes and discounted concessions at Regal locations.
  • 401(k) retirement plan with company match for eligible team members age 21 or older who have completed six months of service.
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