Assistant Manager

Miedema Asset Management•Punta Gorda, FL

5d•Onsite

About The Position

The Assistant Manager supports customers with all aspects of online auctions, including item check-in and loading, answering questions about items, cashiering, title work, and resolving customer issues or complaints. The role assists the General Manager with managing check-in, security, and front-office staff as needed. It also involves routinely operating a forklift to help customers load or unload items and keeping the facility clean. The position handles incoming consignment items, helps ensure repossessions and commercial jobs are completed on time, supports staff training and 90-day reviews, ensures staff follow safety protocols, and closes the warehouse at the end of the day. Other tasks may be assigned by the General Manager. The employer may change the job description at its discretion.

Requirements

Excellent customer service skills.
High school diploma.
Ability to communicate and negotiate with customers.
General computer skills.
Valid driver's license.
Ability to pass a test and drive and operate machinery.
Ability to pass a drug test and background check.
Organizational skills.
Problem-solving skills.
Punctuality.

Responsibilities

Handle customer questions, complaints, and issues.
Provide cashiering, title work, and customer service.
Assist customers with online auctions and answer questions about auction items.
Help check items in and load or unload items for customers.
Assist the General Manager with check-in, security, and front-office staff as needed.
Handle items coming in on consignment.
Ensure repossessions and commercial jobs are completed in a timely manner.
Ensure staff follow safety protocols and regulations.
Assist with training new hires, checking on their progress, and completing 90-day reviews.
Operate a forklift to assist customers with loading and unloading.
Keep the facility clean.
Close the warehouse at the end of the day.
Complete other tasks as requested by the General Manager.