Assistant Manager

Romulus Restaurant Group•Tulsa, OK

14h

About The Position

The Assistant Manager directs the operation of an assigned IHOP restaurant unit and assists the General Manager with overall direction, coordination, and evaluation. The role supports achievement of budgeted sales and profits, contributes to financial, marketing, guest-service, and human-resource objectives, and helps ensure compliance with company procedures and applicable regulations. The Assistant Manager directly supervises craft employees and helps recruit, train, and retain staff, while keeping the General Manager informed.

Requirements

High school diploma or GED and two to four years of related experience and/or training, or an equivalent combination of education and experience.
Ability to speak and read English and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of guests or restaurant employees.
Ability to perform basic arithmetic and compute rates, ratios, and percentages, and to draw and interpret bar graphs.
Ability to apply common-sense understanding to instructions and solve problems involving several concrete variables in standardized situations.
Valid driver's license is necessary to drive a car on Company business.
Certification through assigned IHOP training courses.
Ability to perform the essential duties, with reasonable accommodations where applicable.

Responsibilities

Assist in achieving budgeted sales and profits.
Develop and maintain professional working relationships with IHOP employees and guests.
Implement the Craft Training program for hourly restaurant employees to improve operations and the guest experience.
Assist with annual financial, local restaurant marketing, guest-service, and human-resource objectives, strategies, and tactics for the assigned unit.
Comply with federal, state, and local regulations applicable to the assigned unit.
Assist in recruiting, training, and retaining employees.
Ensure adequate supplies of food, paper, kitchen, safety, janitorial, uniform, linen, and miscellaneous items.
Ensure equipment, building structure, and premises are in proper operating condition according to regulations and standard operating procedures.
Ensure safety and sanitation practices are maintained according to applicable regulations and standard operating procedures.
Ensure security practices are followed as defined by standard operating procedures.
Assist with completing required reports and paperwork.
Directly supervise craft employees and assist the General Manager with the overall direction, coordination, and evaluation of the unit.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
Keep the General Manager informed.
Perform other duties as assigned.