Assistant Manager

Quality Brand Group•Scottsdale, AZ

About The Position

The Assistant Manager role is a development pathway toward restaurant management for an individual who is already competent at running shifts. The Assistant Manager supports the Restaurant Manager in planning, directing, and controlling store operations, including supervising employees in inventory merchandising, losses, and work hours. When directed, the Assistant Manager assists with product ordering and sales plans, learns the basics of profit-and-loss management, and may attend Restaurant Manager meetings. The role also provides opportunities to develop recruiting, hiring, and performance-management skills and to learn how to maintain compliance with state and federal laws and regulations. During assigned shifts, the Assistant Manager oversees the processes and people needed to deliver a friendly guest experience. This includes overseeing product preparation to operational and quality standards, leading and coaching Crew Members, assigning positions, setting expectations, motivating the team, and providing timely feedback.

Requirements

Must be able to fluently speak and read English.
Math and writing skills.
Guest focus, including anticipating and understanding guests' needs and exceeding their expectations.
Passion for results, including setting compelling targets and delivering on commitments.
Problem-solving and decision-making skills, including making sound decisions based on analysis, experience, and judgment.
Ability to build effective teams by placing people in appropriate roles, enabling decisions, and celebrating team success.
Must be physically and mentally capable of learning to operate standard restaurant equipment; minimum age requirements may apply.
Must be able to lift 30 to 50 pounds and perform motions involving pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

Nice To Haves

Restaurant, retail, or supervisory experience is preferred.

Responsibilities

Prepare for scheduled shifts by arriving on time.
Treat team members and guests with respect and dignity, and follow the store's communication guidelines.
Communicate shift responsibilities, provide feedback, and recognize team members' achievements.
Deploy team members to meet guest needs and service standards.
Support Crew Member training as directed by the Restaurant Manager.
Communicate goals and hold team members accountable for shift performance.
Promote a sense of urgency to satisfy guests and resolve problems.
Reinforce the use of systems, tools, and procedures, and take appropriate steps to correct deficiencies.
Monitor team performance to ensure quality, service, and cleanliness standards are met.
Ensure restaurant standards and marketing initiatives are executed during the shift.
Follow systems and processes to control labor costs, food costs, and cash.
Monitor compliance with cleanliness, food safety, restaurant safety, and security policies and procedures.
Report equipment issues, provide Crew Member performance feedback, and discuss restaurant opportunities with the General Manager.
Comply with restaurant, brand, and franchisee policies; respond positively to coaching and feedback; and remain accountable for assigned responsibilities.
Learn and become capable of executing multiple tasks.
Prioritize guest satisfaction, respond to guest needs, and resolve problems with a sense of urgency.
Prepare and serve food and beverages according to brand and franchise standards.
Follow safety, food safety, sanitation guidelines, and applicable laws.
Maintain a clean and neat work environment, including stocking, taking out trash and cardboard, and cleaning guest areas and restrooms as directed.
Follow uniform standards, including wearing a hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes.