Assistant Manager, Store/Kiosk
About The Position
The Assistant Manager, Store/Kiosk helps oversee the daily operations of an AT&T retail store in partnership with the store manager. The role includes supporting merchandising and product launches, helping meet and exceed sales objectives, and ensuring customers receive an extraordinary experience with AT&T products and services. The assistant manager also conducts outreach and promotional activities, including off-site events as needed. The position includes coaching and developing a team of retail sales consultants to help them meet sales and service goals. AT&T provides paid training intended to support leadership success.
Requirements
- Excellent communication and leadership skills.
- Three or more years of sales and/or customer experience in telecommunications or a related industry.
- Prior management experience.
- Well-developed planning, analytical, and problem-solving skills.
- Familiarity with wireless terminology, industry trends, and AT&T mobility systems.
- Ability to collaborate with key stakeholders on initiatives beyond store walls.
- Strategic perspective and ability to champion change.
Responsibilities
- Partner with the store manager to oversee all aspects of daily retail store operations.
- Assist with merchandising and product launches.
- Help meet and exceed sales objectives.
- Ensure customers have an extraordinary experience with AT&T products and services.
- Perform outreach and promotional activities, including off-site events as needed.
- Coach and develop retail sales consultants to help them meet sales and service goals.
- Inspire the team through high performance, collaboration, and teamwork.
- Collaborate with key stakeholders on initiatives beyond store walls.
- Take initiative, champion change, and strive to create results.
- Use professional expertise to solve problems and analyze issues.
Benefits
- Medical, dental, and vision coverage.
- 401(k) plan.
- Tuition reimbursement program.
- Paid time off and holidays, including at least 23 vacation days each year and 9 company-designated holidays, based on date of hire.
- Paid parental leave.
- Paid caregiver leave.
- Additional sick leave beyond what state and local law require may be available but is unprotected.
- Adoption reimbursement.
- Short- and long-term disability benefits.
- Life and accidental death insurance.
- Supplemental benefit programs, including critical illness, accident hospital indemnity, and group legal.
- Employee Assistance Programs (EAP).
- Employee wellness programs.
- Employee discounts up to 50% off eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T phone.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
