Assistant Manager, Store/Kiosk
About The Position
The Assistant Manager, Store/Kiosk partners with a store manager to oversee the daily operation of an AT&T retail store. The role supports store operations, merchandising, product launches, and sales objectives while ensuring customers receive an extraordinary experience with AT&T products and services. It also involves outreach and promotional activities, including off-site events as needed. The Assistant Manager coaches and develops retail sales consultants so they can meet sales and service goals. AT&T provides paid training to support leadership success. The position is a full-time, onsite office role located at York Marketplace in Lutherville, Maryland, with 40 weekly hours. Compensation is $53,200–$79,800, plus commission of $18,000; individual starting salary may vary based on geography, experience, expertise, and education or training.
Requirements
- Excellent communication and leadership skills.
- Three or more years of sales and/or customer experience in telecommunications or a related industry.
- Prior management experience.
- Well-developed planning, analytical, and problem-solving skills.
- Familiarity with wireless terminology, industry trends, and AT&T mobility systems.
- Ability to collaborate with key stakeholders on initiatives beyond store walls.
- Strategic perspective and ability to champion change.
- Ability to inspire a team through high performance, collaboration, and teamwork.
- Ability to use professional expertise to solve problems and analyze issues.
- Initiative and a focus on creating results.
Responsibilities
- Partner with the store manager to oversee daily retail store operations.
- Assist with merchandising and product launches.
- Help meet and exceed sales objectives and deliver an extraordinary customer experience.
- Conduct outreach and promotional activities, including off-site events as needed.
- Coach and develop retail sales consultants to help them meet sales and service goals.
- Inspire the team through high performance, collaboration, and teamwork.
- Use professional expertise to solve problems and analyze issues.
- Take initiative and strive to create results.
- Champion change and collaborate with key stakeholders on initiatives beyond store walls.
Benefits
- Medical, dental, and vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid time off and holidays (at least 23 vacation days each year and 9 company-designated holidays, based on date of hire)
- Paid parental leave
- Paid caregiver leave
- Additional sick leave may be available beyond what state and local law require; it is unprotected
- Adoption reimbursement
- Short- and long-term disability benefits
- Life and accidental death insurance
- Supplemental critical illness, accident, hospital indemnity, and group legal benefit programs
- Employee Assistance Programs (EAP)
- Employee wellness programs
- Employee discounts up to 50% off eligible AT&T mobility plans and accessories, AT&T internet and fiber where available, and AT&T phone
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
