Assistant Manager/Storage Consultant

Value Store It Self Storage•Melbourne, FL

11d•Onsite

About The Position

The Storage Consultant is the first-line representative for Self Storage customers when the Store Manager is absent and is responsible for maintaining a site's daily operations. The role may support multiple sites or fill in when a manager is off duty. It assists with revenue, delinquency management, occupancy, cleanliness, and customer service, working under the direction of the Property Manager and District Manager. The position supports sales and financial goals, provides customer service, maintains customer and administrative records, monitors merchandise inventory and security, and helps maintain the facility and grounds. The Storage Consultant may direct Maintenance Workers in the Property Manager’s absence, perform minor maintenance and custodial work, clean vacated units, and assist with truck rentals at some locations. The role works with minimum direct supervision and as part of a team. The employee generally splits time between an office environment and outdoor work tasks, which may involve extreme cold or heat. The noise level is usually moderate. General facility hours are Monday through Saturday, 9:00 AM–6:00 PM, and Sunday, 10:00 AM–2:00 PM. Employees generally have two days off per week, typically not Saturday. The posting contains conflicting job-type text, mentioning both part-time and full-time; its final stated job type is full-time. Employees working 35 or more standard hours weekly are eligible for the listed benefits.

Requirements

High school diploma or GED equivalent.
At least one year of related experience and/or training in direct sales, retail, and/or customer service.
Current driver’s license and ability to travel to multiple properties.
Ability to write routine reports and correspondence, use a computer, and present information in English to groups of managers, clients, customers, and the general public.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedural manuals in English.
Ability to apply common-sense understanding to written, oral, or diagrammatic instructions and deal with problems, new challenges, and change.
Successful completion of a background and drug screening as a condition of employment.
Entrepreneurial, proactive, can-do mentality; positive attitude; adaptability to change; and integrity.

Nice To Haves

Leadership skills and experience supervising others are helpful for growth potential.

Responsibilities

Maximize conversion of telephone and walk-in inquiries into rentals and promote the company in the community.
Handle cash accurately, balance receipts, make collections, post payments, and process daily bank deposits accurately and on time.
Participate in collecting past-due accounts and perform accounting using QuickBooks.
Answer phones and greet customers in a friendly, professional manner; present property features and benefits and resolve customer problems promptly and effectively.
Maintain accurate customer records, including contracts, insurance, change-of-address forms, addendums, and correspondence.
Use computer systems in the Microsoft Windows environment, monitor merchandise inventory, and compile assigned reports and projects accurately and on time.
Consult the Policy & Procedures manual for answers, clarifications, and consistency.
Direct Maintenance Workers in the Property Manager’s absence to support facility operations and completion of duties.
Monitor the security system and perform daily lock checks.
Perform minor maintenance and custodial duties, and clean vacated units promptly.
Keep the golf cart, company units, and grounds clean and free of debris, and meet company appearance and cleanliness standards.
Assist customers with truck rentals at some locations.
Perform other assigned duties, work with minimum direct supervision, and operate effectively on a team.