Assistant Manager/Storage Consultant

Value Store It Self Storage•Melbourne, FL

12d•$18 - $18•Onsite

About The Position

The Storage Consultant is the first-line representative for Self Storage customers when the Store Manager is absent and is responsible for maintaining the site’s daily operations. The role may be assigned to multiple locations to provide support or cover for managers. The position supports revenue, delinquency management, occupancy, cleanliness, and customer service under the direction of the Property Manager and District Manager. The role has no formal supervisory responsibilities but may direct Maintenance Workers when the Property Manager is absent. Work is split between an office environment and outdoor tasks, which may be performed in extreme cold or heat; noise is usually moderate. General facility hours are Monday through Saturday, 9:00 a.m. to 6:00 p.m., and Sunday, 10:00 a.m. to 2:00 p.m. Employees generally have two days off per week, not typically Saturday. Although the posting contains conflicting employment-type statements, its final statement says the job type being offered is full time.

Requirements

High school diploma or GED equivalent.
At least one year of related experience and/or training in direct sales, retail, or customer service.
Current driver’s license and ability to travel to multiple properties.
Ability to write routine reports and correspondence, use a computer, and present information in English to groups of managers, clients, customers, and the general public.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedural manuals in English.
Ability to apply common-sense understanding to instructions provided in written, oral, or diagram form and to handle problems, new challenges, and change.
Successful completion of a background check and drug screening is required for employment.
Entrepreneurial, proactive, can-do attitude; positive outlook; adaptability to change; and integrity.

Nice To Haves

Leadership skills and experience supervising others are helpful for growth potential.

Responsibilities

Maximize conversion of telephone and walk-in inquiries into rentals and promote the company in the community.
Handle cash accurately, balance receipts, make collections, post payments, and process daily bank deposits accurately and on time.
Participate in collecting past-due accounts and perform accounting using QuickBooks.
Answer phones and greet customers in a friendly, prompt, enthusiastic, and professional manner.
Present property features and benefits and resolve customer problems in a timely and effective manner.
Maintain accurate customer records, including contracts, insurance, change-of-address forms, addendums, and correspondence.
Use computer systems in the Microsoft Windows environment; monitor merchandise inventory; and complete assigned reports and projects accurately and on time.
Consult the Policy & Procedures manual for answers, clarification, and consistency.
Direct Maintenance Workers as needed when the Property Manager is absent.
Monitor the security system and perform daily lock checks.
Perform minor maintenance and custodial duties, including cleaning vacated units promptly.
Keep the golf cart, company units, and grounds clean and free of debris, and meet company appearance and cleanliness standards.
Assist customers with truck rentals at some locations.
Perform other assigned duties, work with minimal direct supervision, and operate effectively as part of a team.