Assistant Manager Floater / Storage Consultant

Value Store It Self Storage•Lake Worth, FL

13d

About The Position

The Storage Consultant is the first-line representative for Value Store It Self Storage customers when the Store Manager is absent. The role may support or fill in at multiple sites and is responsible for maintaining daily site operations. The position supports revenue, delinquency management, occupancy, facility cleanliness, and customer service, and works under the direction of the Property Manager and District Manager. The job is offered full time, although the description notes that Storage Consultants may also be full or part time. Employees working 35 or more standard hours weekly are eligible for the benefits listed in the posting.

Requirements

High school diploma or GED equivalent.
At least one year of related experience and/or training in direct sales, retail, or customer service.
Current driver’s license and ability to travel to multiple properties.
Ability to write routine reports and correspondence, use a computer, and present information in English to managers, clients, customers, and the general public.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedural manuals in English.
Ability to apply common-sense understanding to instructions provided in written, oral, or diagram form and deal with problems, new challenges, and change.
Successful completion of a background check and drug screening is required for employment.
Entrepreneurial, proactive, can-do attitude; positive outlook; adaptability to change; and integrity.

Nice To Haves

Leadership skills and experience supervising others are helpful for growth potential.

Responsibilities

Maximize conversion of telephone and walk-in inquiries into rentals and promote Value Store It Self Storage in the community.
Handle cash accurately, balance receipts, collect payments, post payments, and process daily bank deposits accurately and on time.
Participate in collecting past-due accounts and maintain financial controls and financial goals.
Use QuickBooks software for accounting.
Answer phones and greet customers in a friendly, professional, and enthusiastic manner.
Present property features and benefits and resolve customer problems promptly and effectively.
Maintain accurate customer records, including contracts, insurance, change-of-address forms, addendums, and correspondence.
Use computer systems in a Microsoft Windows environment, monitor merchandise inventory, and complete assigned reports and projects accurately and on time.
Consult the Policy & Procedures manual regularly for answers, clarification, and consistency.
Direct Maintenance Workers to support facility operations and complete duties when the Property Manager is absent.
Monitor the security system and perform daily lock checks.
Perform minor maintenance and custodial duties and clean vacated units promptly.
Keep the golf cart, company units, and grounds clean and free of debris, and meet company appearance and cleanliness standards.
Assist customers with truck rentals at some locations.
Perform other assigned duties, work with minimal direct supervision, and operate effectively as part of a team.