Assistant Manager Spa

Viejas Casino & Resort•Alpine, CA

60d•Onsite

About The Position

The Assistant Spa Manager assists with overseeing the coordination of spa guest requests and is involved in budgeting, forecasting, payroll details, and scheduling. This role is involved in overseeing product inventory and manages spa supervisors, spa attendants, spa reception, and spa reservationists. The Assistant Spa Manager reports to the Spa Manager.

Requirements

High school diploma or General education degree (GED).
3 to 5 years of experience in hospitality industry, preferably in sales capacity.
Creative in marketing and promotion, sales oriented.
Effective leadership skills and a strong work ethic.
Excellent customer service skills.
Efficient, well organized, and able to handle a variety of duties simultaneously.
Energetic, enthusiastic and motivational.
Professional manner, discretion, and appearance.
Excellent verbal and written skills.
Must be flexible to work different shifts, evenings, and holidays.

Nice To Haves

Bachelor’s degree preferred in area of hospitality, exercise science, health education, business or related field.
Experience with professional spa services and treatments preferred.
Experience with event planning preferred.

Responsibilities

Plans, manages, and coordinates the daily operations of the spa including training, performance review, and disciplining of staff.
Creates a team approach with spa supervisor, receptionists, and support staff in order to service all groups with accuracy and professionalism.
Assists with hiring, training, and scheduling of front desk staff in accordance to business demands and budget.
Coaches and counsels staff to uphold policies.
Monitors guest satisfaction and reports any concerns or methods for improvement to Spa Director.
Provides excellent customer service and monitors guest feedback using comment cards and other customer care techniques.
Supervises and follows up on guest requests and comments.
Creates and maintains services in spa computer systems.
Maintains updated member listing (if applicable) and encourages staff to learn about the members.
Assists Spa Manager with general spa marketing and public relations strategy.
Assists with the development of a comprehensive sales plan for groups visiting the property.
Attends pre-cons as needed.
Assists with coordination of spa events for the purpose of sales generation and community awareness.
Assists with the creation of a calendar of events (both onsite and offsite) for the spa.
Ensures that the spa is successfully positioned within the respective marketplace by assisting on the completion of a competitive analysis and determining strengths and weaknesses of all significant competitors.
Responsible for visiting local businesses and resort/historical area to ensure spa collateral is available and current.
Assists with the booking of outside prospects such as new local group business including corporate, personal, and bridal.
Prepares any incident or accident reports and forwards them to the Spa Manager.
Supervises effective daily operations including opening and closing procedures, facility inspections, linens, and general facility maintenance.
Works with spa leadership as a steward to the facility to ensure areas are clean, safe, and well maintained.
Ensures appropriate facility supervisory coverage.
Always ensures the Viejas guest service experience for guests by maintaining the standards.
Ensures that a clean, safe, hazard-free work environment is maintained.
Adheres to all company and department policies, procedures, and standard operating guidelines.
Provides supervision of all staff during assigned shift.