Assistant Manager - Spa Operations

Wynn Resorts•Las Vegas, NV

About The Position

The Assistant Manager - Spa Operations partners with the Operations Manager to oversee the daily operations of the spa while upholding Wynn Las Vegas standards of excellence. The position provides leadership to develop the team and deliver exceptional guest experiences, and serves as Spa Manager on Duty during designated shifts. The role oversees team development, labor operations, recruitment, service education, revenue optimization support, inventory and administrative resources, facility procedures, cleanliness, and safety. It also addresses guest concerns and operational challenges, documents incidents, collaborates with resort and departmental leaders, and maintains knowledge of industry practices, resort amenities, and guest offerings.

Requirements

Secondary education or equivalent credentials, supplemented by relevant professional development and industry experience.
Demonstrated expertise in luxury spa or resort environments; prior leadership experience in hospitality settings is highly valued.
Ability to manage multiple priorities, meet rigorous deadlines, and exercise independent judgment in high-pressure situations.
Exceptional verbal and written communication skills, including the ability to deliver constructive feedback diplomatically across organizational levels.
Strong problem-solving, negotiation, and strategic decision-making capabilities.
Strong organizational, interpersonal, and administrative skills, with meticulous attention to detail.
Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint, and advanced mathematical competencies.
Fluent English communication with guests and staff.
Flexibility to accommodate all shifts, including weekends and holidays, based on operational needs.
Professional presence and demeanor, discretion, confidentiality, and commitment to Wynn Resorts' core values.
Must be able to possess a current Food Handler's Card.
Must be at least 21 years of age.

Nice To Haves

Familiarity with spa management systems such as SpaSoft, HotSOS, Medallia, UKG, or Opera.
Multilingual capabilities.
Prior leadership experience in refined hospitality settings.

Responsibilities

Uphold Wynn and Forbes Five-Star service standards in guest interactions and team engagements, anticipating and exceeding expectations.
Lead Spa Leads and team members by example, maintaining guest-relations standards and compliance with company and departmental protocols.
Serve as Spa Manager on Duty, coordinating guest and team requests and escalating complex matters to leadership.
Mentor and develop hourly leads and team members through performance evaluations, training, and engagement initiatives.
Oversee labor operations, including payroll administration, vacation scheduling, benefits management, and required licenses and credentials.
Direct hourly recruitment initiatives and identify talent to strengthen the service culture.
Educate team members about spa services and support revenue optimization initiatives aligned with departmental goals.
Manage spa inventory, equipment, administrative resources, and supplies; collaborate on technical reconciliation and financial accuracy.
Ensure opening and closing procedures, cleanliness standards, and safety compliance across spa facilities.
Collaborate with management at all levels and provide constructive insights to improve the guest experience.
Address guest concerns and operational challenges using diplomacy and problem-solving, and document incidents according to departmental protocols.
Promote innovative thinking, teamwork, and support for peers and partner departments.
Maintain knowledge of industry trends and best practices through professional development, and stay informed about resort amenities, services, and guest offerings.
Represent Wynn Resorts' core values and spa philosophy with an enthusiastic, professional presence.