Assistant Manager, Retail & Production

Krispy Kreme•Goldsboro, NC

34d

About The Position

The Assistant Manager, Retail & Production partners with the General Manager to create an exceptional customer experience and support overall shop operations. The role helps foster teamwork, develop team members’ abilities and competencies, and meet or exceed the shop’s goals. The long-term objective is to build skills toward becoming a General Manager at Krispy Kreme. The Assistant Manager leads and develops customer-focused employees, supports recruiting and training, and assists with financial and operational tasks. The position also helps ensure equipment and resources are operational, maintains shop cleanliness and sanitation, and provides welcoming customer service.

Requirements

High school diploma or equivalent.
Five years of experience in a job involving the food service or retail industry.
At least two years of management experience.
Must be 18 years of age or over.
Effective written and verbal communication skills.
Commitment to fostering an equitable, unbiased culture where team members are empowered to showcase their originality.
Must be authorized to work in the United States without sponsorship.
Travel requirement of 0–10%.

Responsibilities

Manage and build a team of customer-focused employees through coaching, measurement, and fostering teamwork.
Assist the General Manager with recruiting, hiring, training, onboarding, and dispute resolution for team members.
Maintain knowledge of products and current promotions.
Assist with in-shop accounting functions, including cash handling, corporate financial and operational reporting, counting and depositing revenues, and inventory control.
Ensure equipment and resources are operational for team members, including production equipment, POS system, retail equipment, drive-thru, and processing equipment.
Maintain a high level of shop sanitation and cleanliness.
Provide exceptional customer service and nurture a culture where people feel welcomed and valued.