Assistant Manager, Retail & Production

Krispy Kreme•Rockville, MD

16d

About The Position

The Assistant Manager, Retail & Production partners with the General Manager to support shop operations and create a positive customer experience. The role builds and coaches a customer-focused team, develops team members’ abilities, fosters teamwork, and helps meet or exceed shop goals. The position also supports recruiting, hiring, training, onboarding, dispute resolution, in-shop accounting, inventory control, equipment readiness, sanitation, and customer service. Krispy Kreme describes long-term development toward becoming a General Manager as an objective for the role.

Requirements

High school diploma or equivalent.
Five years of experience in a job involving the food service or retail industry.
At least two years of management experience.
Must be at least 18 years old.
Effective written and verbal communication skills.
Commitment to nurturing an equitable, unbiased culture where employees are empowered to showcase their originality.
Must be authorized to work in the United States without sponsorship.

Responsibilities

Manage and build a team of customer-focused employees through coaching, measurement, and fostering teamwork.
Assist the General Manager with recruiting, hiring, training, onboarding, and dispute resolution for team members.
Maintain knowledge of products and current promotions.
Assist with in-shop accounting, including cash handling, corporate financial and operational reporting, counting and depositing revenues, and inventory control.
Ensure production equipment, POS systems, retail equipment, drive-thru equipment, and processing equipment and resources are operational for team use.
Maintain a high level of shop sanitation and cleanliness.
Provide exceptional customer service and nurture a culture where customers’ identities are welcomed and valued.
Support shop operations and help meet and exceed shop goals.