Assistant Manager, Restaurant

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

3d•Onsite

About The Position

Under the supervision of the Shift Manager Beverage, the Assistant Manager, Restaurant primarily assists as the resort’s key food and beverage representative during evening and late-night operations. The role ensures consistent service during the evening shift through implementation of policies and procedures, staff training and certification, recognition, and discipline. The position oversees day-to-day food and beverage outlet activities and supports their operation in accordance with approved standards, budgetary limits, policies, and procedures.

Requirements

High school diploma, GED, or equivalent required.
At least 1 year of food or beverage management experience, or an equivalent combination of education and experience.
Proficient knowledge of Microsoft Office, Excel, and Word.
Team-oriented and enjoys working with and assisting people.
Able to exercise independent judgment.
Articulate, with a professional appearance and demeanor.
Punctuality and meeting deadlines are critical.
Able to work any shift, as the department operates 24 hours a day, 7 days a week.
Able to communicate effectively with guests in English in connection with position duties and responsibilities.
Able to stand and walk for prolonged periods and frequently perform duties involving standing, walking, handling objects, reaching, talking, hearing, tasting, or smelling; frequently lift and/or move up to 50 pounds.
Must be able to meet the gaming licensure process, including required background checks, before an offer is extended.

Nice To Haves

Associate or bachelor’s degree in a related discipline preferred.
Experience in high-volume beverage operations preferred.
Experience in a casino and/or hotel environment preferred.

Responsibilities

Adhere to Seminole Tribe policies and procedures.
Serve as Food and Beverage Manager on Duty for the evening shift and act as a key liaison between the division and casino and hotel operations.
Plan and oversee all VIP Room II functions.
Gather and track guest feedback about food and beverage offerings to support recommendations for product and service changes or enhancements.
Promote productivity by auditing weekly schedules and establishing a realistic zero-based staffing guide.
Implement and monitor the food and beverage control system, revising it when necessary.
Assist in organizing and operating food and beverage outlets in accordance with approved standards, budgetary limitations, policies, and procedures.
Assist with developing and implementing annual Food and Beverage department budgets, capital FF&E, and capital projects.
Direct and oversee the day-to-day activities of all food and beverage outlets.
Maintain knowledge of Seminole Hard Rock Hotel & Casino policies, procedures, and operations.
Promote positive public and employee relations.
Maintain a clean, safe, and hazard-free work environment within the area of responsibility.
Perform other related and compatible duties as assigned.