Assistant Manager, Outlet Sales Floor

Goodwill Industries of Houston•Houston, TX

About The Position

The Assistant Manager, Outlet Sales Floor is primarily responsible for driving outlet sales floor performance through excellent customer service, timely rotation of large blue bins (“boats”), a clean and safe sales environment, and consistent quality control and safety practices. The role coaches and develops a productive sales team and assists with daily outlet operations, with a focus on maximizing sales, customer satisfaction, and mission funding. The position supports consistency across logistics center operations and related procedures, documents, training, and safety standards. It assists with opening and closing, schedules and labor monitoring, sales transactions and cash accountability, production-to-floor workflow, performance management, and personnel actions. The role leads the sales floor team toward goals for service, sales, safety, and cleanliness, and may perform other duties as organizational needs evolve. The position requires flexible availability to support business needs, including evenings, weekends, holidays, and overnight shifts. Physical requirements include standing for extended periods; twisting, bending, squatting, pushing and pulling; lifting up to 40 pounds and occasionally moving up to 100 pounds. The work environment has moderate indoor noise and exposure to outside temperatures.

Requirements

High school diploma or equivalent.
At least one year of retail sales experience.
Ability to read, write, and communicate effectively in English to understand safety instructions, standard operating procedures, and workplace communications.
Good computer skills, including experience with Microsoft Office.
Ability to communicate and interact effectively with a variety of personality types.
Ability to work a flexible schedule, including holidays, evenings, overnight shifts, and weekends.
Legally authorized to work in the United States without current or future employment sponsorship; GWH does not offer visa sponsorship.
Ability to stand, twist, bend, squat, push and pull, lift up to 40 pounds, and occasionally move up to 100 pounds; ability to stand for extended periods.
Ability to meet visual requirements including close vision, peripheral vision, depth perception, and focus adjustment.

Nice To Haves

Bachelor’s degree; equivalent professional experience may be considered in lieu of a degree.
Managerial retail experience.
Demonstrated success in high-volume sales floor operations and customer service.

Responsibilities

Ensure alignment and consistency across logistics center operations, including SOPs, reference guides, job descriptions, performance evaluations, observation checklists, production standards, training, safety programs, and related documents.
Assist with management responsibilities, including opening and closing procedures and daily sales floor operations.
Hire, train, supervise, coach, evaluate, and develop outlet sales floor associates in accordance with GWH policies, procedures, and job descriptions.
Follow the established rotating schedule unless directed otherwise or approved by the Logistics Center General Manager.
Maintain open availability to support sales floor leadership needs, including evenings, weekends, holidays, and overnight shifts as required.
Complete daily outlet sales floor management duties assigned by GWH leadership.
Lead and motivate the team by communicating daily, weekly, monthly, and yearly goals focused on customer service, sales, safety, and cleanliness.
Partner with the Logistics Center General Manager to create, prepare, and post schedules; review and approve electronic timesheets; and monitor labor hours and sales floor coverage.
Complete sales transactions accurately and efficiently and maintain proper cash accountability at POS registers and the safe.
Execute the outlet sales floor workflow by training, coaching, and documenting associate performance and assessing production-to-floor progress hourly.
Ensure large blue bins (“boats”) are rotated every 15–20 minutes according to GWH policies and procedures.
Keep boats and the outlet sales floor clean, organized, safe, free of trip hazards, and clear of debris.
Practice Coach by Walking Around (CBWA) at least 90% of the time while on duty to ensure customer service, safety, and cleanliness expectations are met or exceeded.
Operate outlet systems accurately and complete financial and statistical counts, including production standards and transaction value.
Ensure the Safety Program is followed on the sales floor and promptly report concerns.
Prepare and administer personnel and disciplinary actions as necessary.
Supervise and assist with training and development of outlet sales floor associates.
Perform other duties as directed by management to support evolving organizational needs.
Demonstrate professionalism, sound judgment, and a friendly, cooperative attitude; multitask, make quick decisions, adapt to change, and collaborate in a fast-paced team environment.
Follow GWH policies and procedures, loss prevention and safety regulations, guiding principles, applicable laws, and safety and housekeeping standards; maintain clear walkways, punctuality, professional appearance, and confidentiality.