Assistant Outlet Manager OEM

HEI Hotels and Resorts•Boerne, TX

8d•Onsite

About The Position

The Assistant Outlet Manager manages the day-to-day restaurant and room service operations for breakfast, lunch, and dinner as directed by the Outlets Manager, and directs bar operations. The position supports staffing and development, guest service, compliance, outlet budgets, and the maintenance and sanitation of outlet areas and equipment. It works to provide quality service and hospitality while maximizing revenue and controlling expenses.

Requirements

More than two years of post-high-school education.
Two years of full employment in a related position with this company or another organization.
Thorough knowledge of restaurant or hotel practices and procedures to perform non-repetitive analytical work.
Supervision and management communication skills.
Ability to investigate and analyze activities or information and make logical conclusions and recommendations.
Ability to make occasional decisions guided generally by established policies and procedures.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business plans, repairs and maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Effective verbal and written communication skills.
Ability to adapt communication style for different audiences, including supervisors, coworkers, and the public.

Nice To Haves

Hotel experience preferred.

Responsibilities

Manage day-to-day restaurant and room service operations during breakfast, lunch, and dinner as directed by the Outlets Manager.
Direct day-to-day bar operations.
Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline or termination of staff when appropriate.
Retain and motivate associates across the outlets.
Assist with implementing company programs and manage restaurant, room service, and other food and beverage outlet operations as required.
Ensure compliance with LSOPs, SOPs, safety regulations, and applicable federal, state, and local regulations.
Investigate and analyze current activities or information and make logical conclusions and recommendations.
Make decisions based on established policies and procedures.
Forecast, implement, monitor, control, and report outlet budgets and components such as labor, food, beverage, supplies, and equipment costs.
Maximize revenue and minimize expenses while maintaining adequate supplies and staffing for quality customer service.
Respond to customer trends, needs, issues, comments, and problems to support a quality experience and future sales.
Monitor and control maintenance and sanitation of outlet areas and equipment.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.

Benefits

Flexible scheduling
Employee appreciation and targeted training programs
Employee discounts on room rates and at restaurants, the golf course, and pro shop
Medical insurance through Anthem Blue Cross Blue Shield
Dental insurance through Anthem Blue Cross Blue Shield
Vision insurance through EyeMed
Vacation, sick, and holiday programs
Pet insurance through the ASPCA
Supplemental, spousal, and child life insurance
Short- and long-term disability plans
401(k) savings plan with matching funds
Discounts through YouDecide and the Hotel Room Discount programs
Team parties, casual happy hours, and other social activities