Assistant Outlet Manager OEM

HEI Hotels & Resorts•Boerne, TX

10d

About The Position

The Assistant Outlet Manager manages the day-to-day operations of the restaurant and room service during breakfast, lunch, and dinner, as directed by the Outlets Manager, and directs daily bar operations. The role supports restaurant, room service, and other food and beverage outlets, ensuring compliance with operating procedures and regulations while providing high-quality service, food, and hospitality. The position oversees staffing activities and associate development, including interviewing, hiring, training, motivating, evaluating, and recommending discipline or termination when appropriate. It also monitors outlet budgets and operating costs, responds to guest feedback and issues, and oversees maintenance and sanitation of outlet spaces and equipment. The role requires sound analysis and decision-making, strong communication and supervisory skills, and knowledge of hotel and restaurant operations.

Requirements

More than two years of post-high-school education.
Two years of full employment in a related position with this company or another organization.
Thorough knowledge of restaurant or hotel practices and procedures sufficient to perform non-repetitive analytical work.
Ability to apply policies and procedures and determine an appropriate course of action.
Supervision and management communication skills.
Ability to investigate and analyze activities or information and make logical conclusions and recommendations.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business-plan preparation, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Effective verbal and written communication skills and ability to adapt communication style to different audiences.

Nice To Haves

Hotel experience preferred.

Responsibilities

Manage restaurant and room-service operations for breakfast, lunch, and dinner as directed by the Outlets Manager.
Direct day-to-day bar operations.
Interview, hire, train, develop, and motivate outlet associates; recommend performance evaluations and discipline or termination when appropriate.
Assist with implementing company programs and manage restaurant, room-service, and other food and beverage outlet operations as required.
Ensure compliance with LSOPs, SOPs, safety regulations, and federal, state, and local regulations.
Investigate and analyze activities or information and make logical conclusions and recommendations.
Make decisions based on established policies and procedures.
Forecast, implement, monitor, control, and report on outlet budgets and costs, including labor, food, beverages, supplies, and equipment.
Respond to customer trends, needs, issues, comments, and problems to provide a quality experience and support future sales.
Monitor and control maintenance and sanitation of outlet areas and equipment.
Follow attendance rules and maintain regular availability for work.
Perform other job-related duties as assigned.

Benefits

Flexible scheduling for all employees.
Employee appreciation and targeted training programs.
Employee discounts on room rates and at restaurants, the golf course, and pro shop.
Team parties, casual happy hours, and other social activities.
Medical insurance through Anthem Blue Cross Blue Shield.
Dental insurance through Anthem Blue Cross Blue Shield.
Vision insurance through EyeMed.
Vacation, sick, and holiday programs.
Pet insurance through the ASPCA.
Supplemental, spousal, and child life insurance coverage.
Short- and long-term disability plans.
401(k) Savings Plan with matching funds.
Discounts through YouDecide and the Hotel Room Discount program.