Sales Floor Manager

Ross Dress For Less•West Bend, WI

2d•Onsite

About The Position

The posting title is Sales Floor Manager, while the job description identifies the position as an Area Supervisor. The Area Supervisor is part of Store Leadership and is responsible for an assigned store area and for general store operations and supervision when acting as Manager on Duty. The role includes opening and closing the store, supervising Associates, maintaining a friendly and easy-to-shop environment, ensuring merchandise is presented properly, keeping work areas clean, and executing and supervising company operating processes. The position oversees store safety and security, customer service, store presentation, merchandising, loss prevention, front-end operations, fitting rooms, and administrative duties assigned by the Store Manager. It also involves coaching Associates, maintaining operational standards, handling merchandise and deliveries, and supporting customer and Associate safety. The role supervises Retail Associates and, where applicable, Stockroom Leads.

Requirements

Excellent verbal communication skills.
Fluency in English.
Familiarity with point-of-sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to use Store equipment, including PDTs, registers, and a PC, as required.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For Associates working Stockroom shifts: ability to regularly push, pull, and lift more than 20 pounds.

Nice To Haves

Prior customer service experience.
Prior supervisory experience.

Responsibilities

Open and close the Store; supervise Associates and oversee general Store operations when acting as Manager on Duty.
Maintain a friendly, safe, secure, clean, and easy-to-shop environment; correct or report unsafe conditions and follow customer safety and emergency procedures.
Oversee building security, including entrance and exit control, EAS checks, Cash Office security, armored carrier pickups, trash removal, and fire alarm testing; respond to after-hours alarms when requested.
Treat Customers, Associates, and leaders respectfully and professionally, and recognize Associates through Company programs.
Represent the Company brand, maintain professional appearance, enforce the dress code, and keep Store areas clean, maintained, and merchandised to standard.
Teach, assign, and follow up on recovery, sizing, markdowns, merchandise processing, and other merchandising work according to Company standards.
Receive merchandise trucks and non-merchandise deliveries as needed; organize stockrooms, process and place merchandise, secure and process back-stock, and reduce merchandise loss from damage.
Maintain assigned-area presentation guidelines; handle floor moves, promotional signing, and re-wraps as needed.
Follow the Loss Prevention Awareness Program; maintain a customer-service presence, engage Customers and Associates, safeguard confidential information, cash, credit card information, and merchandise, maintain the PVM system, and conduct Code 50 package inspections.
Ensure Front End Associates follow Company standards; manage checkout lines and customer wait times; train and coach Associates on registers, shortage controls, Front End procedures, and Scan and Bag practices.
Control Associate break schedules; ensure equipment and supplies are in working order and available; expedite, scan, security-tag, and ticket go-backs; and ensure merchandise at the Front End is salable.
Maintain fitting rooms, audit and account for garment tags, ensure go-back compliance, and ensure returned merchandise is ticketed, scanned, nubbed, and security tagged as needed.
Conduct cash pulls and bank deposits according to Company policy and oversee Front End controls as needed.
Follow procedures for refund approvals, Associate purchases, tills and safe cash, register Paid Outs/Ins, void approvals, register media, and break schedules.
Administer payroll tasks as needed, including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting.
Perform other duties as assigned by the Store Manager.