Sales Floor Manager MEDIZIN

Planet 13•Las Vegas, NV

About The Position

The Sales Floor Manager supports the General Manager with the day-to-day operations of the retail store and ensures adherence to company policies and procedures. The role empowers the sales team through clear guidance, ongoing coaching, and support, and may involve disciplinary action. The Sales Floor Manager also supports the achievement of daily and monthly sales targets. The position supervises 5–10 Sales Department employees. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. The role requires a bachelor's degree or a combination of related experience and training, and includes required Nevada State Agent Card and OSHA 10 credentials.

Requirements

Bachelor's degree from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Must be at least 21 years old.
Nevada State Agent Card required.
OSHA 10 required; the company will pay for it, and it must be completed within six months of hiring.
Ability to read, analyze, and interpret scientific and technical journals, financial reports, and legal documents.
Ability to respond to inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to write speeches and articles in a prescribed style and format and to present information effectively to top management, public groups, and boards of directors.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions, and work with abstract and concrete variables.
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint, and industry-specific software.
Ability to meet the physical demands of the job, with reasonable accommodations where needed.

Responsibilities

Support daily store operations, including shift opening and closing procedures.
Follow company policies, processes, procedures, and employee handbook requirements.
Comply with HIPAA guidelines and company cash-handling policies.
Work with senior management to increase sales and store traffic.
Provide clear direction, ongoing coaching, and support to the sales team.
Maintain high standards of presentation, customer service, and compassionate service.
Stay informed about state and local laws, regulations, and industry news.
Send hourly sales figures and customer counts through the sales text-messaging thread.
Review and delegate job responsibilities to direct reports, including operations, facilities, and cleaning.
Manage store personnel as assigned by the General Manager.
Participate in monthly management meetings.
Communicate store-related issues to the General Manager, including customer complaints, employee issues, safety concerns, and product shortages.
May participate in interviews as part of the hiring process.
Handle escalated customer service complaints.
Comply with HR policies, including confidentiality and non-disclosure requirements.
Assist with implementing company policies, standard operating procedures, and performance standards.
Maintain a clean and organized work environment.
Follow company requirements concerning regulatory compliance, security and access protocols, dress code, and work schedules.
Interview, hire, and train employees; plan, assign, and direct their work; appraise performance; reward and discipline employees; and address complaints and resolve problems.