Sales Floor Manager MEDIZIN

Planet 13•Las Vegas, NV

About The Position

The Sales Floor Manager supports the General Manager with the day-to-day operations of the retail store and ensures compliance with company policies and procedures. The role provides direction, coaching, and support to the sales team, handles disciplinary matters when necessary, and contributes to achieving daily and monthly sales targets. The manager supervises 5–10 Sales Department employees. Supervisory duties include interviewing, hiring, training, planning and assigning work, directing employees, evaluating performance, rewarding and disciplining staff, and resolving complaints and problems. The position also requires maintaining customer service and presentation standards, supporting store compliance and safety, and communicating store issues to the General Manager. The role requires a bachelor’s degree or an equivalent combination of education and experience, proficiency with Microsoft Office and industry-specific software, and a Nevada State Agent Card. The employee must be at least 21 years old. OSHA 10 is required and is company-paid, to be completed within six months of hiring. The position involves frequent standing and walking, occasional lifting or moving of up to 50 pounds, and occasional exposure to outside weather conditions.

Requirements

Bachelor’s degree from a four-year college or university; or one to two years of related experience and/or training; or an equivalent combination of education and experience.
Must be at least 21 years of age.
Nevada State Agent Card required.
OSHA 10 required, company-paid, and to be completed within six months of hiring.
Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint, as well as industry-specific software.
Ability to read and interpret scientific and technical journals, financial reports, and legal documents; respond to inquiries or complaints; write speeches and articles; and present information to management, public groups, or boards.
Ability to calculate discounts, interest, commissions, proportions, percentages, and measurements, and apply basic algebra and geometry.
Ability to define problems, collect data, establish facts, draw valid conclusions, and interpret technical instructions involving mathematical or diagram form and abstract or concrete variables.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.

Responsibilities

Assist with daily store operations, including shift opening and closing procedures.
Follow the policies, processes, procedures, and roles in the employee handbook.
Comply with HIPAA guidelines and company cash-handling policies.
Work with senior management to increase sales and customer traffic.
Provide clear direction, ongoing coaching, and support to the sales team.
Maintain high standards of presentation, customer service, and compassionate service.
Stay informed about state and local laws, regulations, and industry news.
Send hourly sales figures and customer counts via the sales text-message thread.
Review and delegate responsibilities to direct reports, including operations, facilities, and cleaning duties.
Manage store personnel as assigned by the General Manager.
Participate in monthly management meetings.
Communicate store-related issues to the General Manager, including customer complaints, employee issues, safety concerns, and product shortages.
May assist with hiring by participating in interviews.
Handle escalated customer service complaints.
Comply with HR policies, including confidentiality and nondisclosure requirements.
Assist with implementing company policies, standard operating procedures, and performance standards.
Maintain a clean and organized work environment.
Comply daily with company policies, including state and local regulations, security and access protocols, dress code, and work schedules.
Supervise 5–10 Sales Department employees, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and problems.