Sales Floor Manager

Natural Grocers•Green Bay, WI

2d•Onsite

About The Position

The Sales Floor Manager is the third leader in line for overall store performance. This hands-on leadership role oversees on-floor Crew training, daily priorities, and consistent execution across the Front End, Grocery, Bulk, Dairy/Frozen, Vitamins, Body Care, Produce, and Receiving. The position maintains a storewide view to support accurate receiving and organized backroom flow, timely stocking, full shelves, fresh products, clean departments, accurate pricing, and excellent customer service. The Sales Floor Manager develops Crew from general proficiency toward department leadership readiness and builds their own capability to advance into Assistant Store Manager and Store Manager roles. The role partners with the Store Manager and Assistant Store Manager to translate goals into daily execution, lead across shifts and departments, and ensure work is completed to established standards. The position is based at the Natural Grocers store planned for Green Bay, with a grand opening scheduled for March 2027, subject to change.

Requirements

Excellent customer service skills and a consistent record of putting customers first.
Strong leadership presence and the ability to inspire, direct, coach, and hold Crew accountable while building trust and credibility.
Demonstrated ability to train individuals and groups through explanation, hands-on demonstration, observation, feedback, and follow-up.
Ability and willingness to learn, perform, and train core processes across Front End, Grocery, Bulk, Dairy/Frozen, Vitamins, Body Care, Produce, and Receiving.
Strong understanding of how ordering, receiving, stocking, inventory accuracy, shrink, labor, customer service, sales, cost of goods, and profitability relate.
Ability to assess the store, identify priorities, make sound decisions, delegate clearly, and verify results.
Ability to work under pressure, remain calm in challenging situations, and adapt to changing customer and operational needs.
Patience and adaptability when developing Crew with different experience levels and learning styles.
Excellent organization, follow-through, attention to detail, problem solving, and deadline management.
Strong verbal and written communication skills for huddles, training, feedback, emails, and operational follow-up.
Self-motivated, hands-on, able to work independently, and able to collaborate closely with Store Management and Department Managers.
Interest in developing others and building a pipeline for Department Assistant and Department Manager positions.
Clear desire and demonstrated potential to advance into Assistant Store Manager and Store Manager roles.
Full schedule availability, including evenings, weekends, openings, closings, and peak business periods.
Interest in natural and organic foods, supplements, and Natural Grocers’ Five Founding Principles.
Proficiency in Microsoft Word, Excel, and Outlook.
Demonstrated reliability, including consistent attendance, punctuality, and professionalism.

Nice To Haves

Working knowledge of company systems and SAP store operations.
Previous staff-management or multi-department leadership experience.

Responsibilities

Lead and remain actively visible on the sales floor, assessing customer traffic, department conditions, workloads, staffing, and operational risks.
Ensure department coverage from opening through closing, including breaks and lunches, and ensure opening procedures, signage, phone coverage, and manager-on-duty responsibilities are carried out.
Conduct priority walks at the start, middle, and end of shifts; set priorities, assign owners and deadlines, and verify completion against schedules, task lists, checklists, inspections, and cleaning standards.
Adjust Crew assignments as business needs change and coach performance gaps promptly, escalating recurring concerns to the Store Manager or Assistant Store Manager.
Train, assist, audit, and verify execution across the Front End, Grocery, Bulk, Dairy/Frozen, Vitamins, Body Care, Produce, and Receiving, including customer service, stocking, freshness, pricing, inventory, safety, and department standards.
Oversee receiving and product flow from ordering and delivery through inventory management, staging, stocking, backstock, replenishment, and sale; coordinate priorities with the Receiving Manager and Department Managers.
Ensure product is received accurately and safely, loads are sorted and staged effectively, delivered product reaches the sales floor the same day, shelves are filled before product is returned to backstock, and backstock is organized, dated, tagged, and routinely worked.
Train Crew using hands-on instruction, department resources, task lists, learning materials, observation, feedback, and follow-up; cross-train Crew and develop employees for future leadership roles.
Coach Department Managers to lead independently, understand metrics, use department tools, plan for promotions and deliveries, and develop successors.
Model proactive customer service; train Crew to assist customers, locate products, handle special orders, recommend alternatives, seek answers, and resolve concerns respectfully and promptly.
Conduct customer-service walks and assessments, recognize effective work, coach missed opportunities, and promote customer engagement with loyalty programs, product education, promotions, and special orders.
Use store and department metrics to identify opportunities and improve sales, cost of goods, profitability, inventory accuracy, shrink, labor efficiency, merchandising, and service.
Protect store assets and comply with safety, food safety, organic certification, cash-handling, loss-prevention, and regulatory requirements; address or escalate risks promptly.
Maintain safe, clean, customer-ready interior and exterior conditions, including floors, restrooms, breakroom, lighting, signage, trash, water-machine areas, weather-related hazards, and store temperature.
Partner with the Store Manager and Assistant Store Manager to maintain consistent execution across shifts; provide leadership during openings, mids, closings, peak periods, staffing challenges, incidents, and changing business conditions.
Communicate priorities, results, barriers, and follow-up needs through huddles, shift handoffs, one-on-ones, and established reporting tools; complete and verify required administrative work and operational follow-up.
Ensure teams prepare the store for the next shift by completing loads, working backstock, facing shelves, cleaning work areas, putting away returns, and completing assigned tasks.
Model CAREing leadership, the Five Founding Principles, professionalism, integrity, accountability, urgency, flexibility, and respect; work alongside Crew and Department Managers wherever needed.