Assistant Manager - Kitchen - #764

Sheetz, Inc•Tuckahoe, VA

11d

About The Position

The Kitchen Assistant Manager helps ensure that staffing, products, customer service, food preparation, and kitchen execution are in place to deliver accurate, high-quality orders. The role manages the food service program, including inventory, preparation, promotion, production, service, and sales, and provides leadership for day-to-day store operations when the Store Manager is absent. The position supports recruitment, selection, training, performance management, and scheduling, and helps maintain compliance with company policies and procedures. It also oversees kitchen standards, ordering, organization, waste reduction, cost control, and food service rollouts.

Requirements

High school diploma or GED.
Successful completion of certification testing as needed.
ServeSafe certification.
Any other legally required certification.

Nice To Haves

Two-year degree in a business-related field.
One year of experience supervising others in a fast food, restaurant, retail, or convenience operation.

Responsibilities

Provide input to the Store Manager on recruitment, selection, training, and performance management of store employees.
Provide input into scheduling.
Respond to customer questions, complaints, and concerns in a timely manner.
Monitor employee compliance with company policies, procedures, and programs.
Follow up on responses from customer service shops, quality assurance audits, secret shops, and SMG surveys.
Oversee kitchen recipes, portioning, and product rotation.
Create build-to orders and follow up on orders and store organization.
Manage inventory and identify opportunities to eliminate waste.
Monitor waste, expenses, and variances to support cost savings.
Oversee food service rollouts.
Lead day-to-day store operations in the Store Manager’s absence.
Manage the food service program, including preparation, promotion, production, service, and sales.