Assistant Manager - Kitchen - #322

Sheetz, Inc • Richmond, VA

2d

About The Position

The Kitchen Assistant Manager works behind the scenes to ensure proper staffing, products, customer service, food preparation, and kitchen execution so every order is prepared to Sheetz standards. The role manages the food service program, including inventory, preparation, promotion, production, service, and sales, and may lead day-to-day store operations in the Store Manager’s absence.

The position also supports the Store Manager with recruitment, selection, training, performance management, and scheduling input. It handles customer concerns, monitors compliance with company policies and programs, follows up on customer-service and quality feedback, oversees kitchen recipes and product rotation, manages orders and organization, controls inventory and waste, monitors costs, and oversees food-service rollouts.

Requirements

• High school diploma or GED.
• Successful completion of certification testing as needed.
• ServeSafe certification.
• Any other legally required certification.

Nice To Haves

• Two-year degree in a business-related field.
• One year of experience supervising others in a fast food, restaurant, retail, or convenience operation.

Responsibilities

• Provide input to the Store Manager on recruitment, selection, training, and performance management of store employees.
• Provide input into scheduling.
• Handle customer questions, complaints, and concerns in a timely manner.
• Monitor employees’ compliance with Sheetz policies, procedures, and programs.
• Follow up on customer service shop responses, QA audits, secret shops, and SMG surveys.
• Direct kitchen practices involving recipes, proper portioning, and product rotation.
• Create build-to’s and follow up on orders and store organization.
• Manage inventory and identify opportunities to eliminate waste.
• Monitor waste, expenses, and variances to support cost savings.
• Oversee food-service rollouts.
• Lead day-to-day store operations in the Store Manager’s absence.
• Manage the food-service program, including inventory, preparation, promotion, production, service, and sales.

Benefits

• Quarterly employee bonuses based on company performance.
• Competitive salaries.
• Ample paid time off.
• Parental leave.
• 401(k) matching.
• Employee stock ownership.
• Professional development and growth opportunities.
• Tuition reimbursement.
• Full medical, vision, and dental coverage.
• Snack discounts.
• Additional $1.50 per hour for working 10 p.m. to 6 a.m.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED