Assistant Manager - Hotel Front Office - Overnight

Pyramid Global Hospitality • Westlake, TX

10h • Onsite

About The Position

The Assistant Front Office Manager supports the Director of Front Office in overseeing the Front Office operation, including customer satisfaction, financial performance, and employee relations. This overnight role also serves as Manager on Duty, addressing guest and operational issues. The position is based at Benchmark Hospitality at Deloitte University Hotel & Training Center, a private hotel and conference center in Westlake, Texas.

Requirements

• Supervising experience required.
• At least one year of hospitality industry experience required.
• Strong computer skills.
• Proficiency in Microsoft Excel and Outlook.
• Proficiency with a Hotel Property Management System.
• Texas Driver’s License with a good driving record required.
• Must be over 21 years of age for vehicle driving insurance purposes.

Nice To Haves

• Hospitality experience preferably in hotel Front Office operations.
• Experience with Microsoft Teams, Word, PowerPoint, and OneNote.
• Infor experience.

Responsibilities

• Recruit, interview, train, coach, and discipline direct reports, and conduct their performance appraisals.
• Create staff schedules and approve employees’ time, time off, and shift changes.
• Assign, train, support, and direct staff to operate efficiently and meet property policies and standards.
• Coach, develop, and provide feedback to staff to support growth in their current and future roles.
• Serve as hotel Manager on Duty and resolve guest issues.
• Lead hotel emergency procedures involving guest injuries, evacuations, and other emergency incidents.
• Assist with department purchasing and maintain consistent availability of products and supplies.
• Keep labor and other expenses within budget guidelines.
• Establish new service standards when needed, communicate with leadership, and recommend areas for improvement.
• Assist with weekly and monthly inventories and provide timely reports to Leadership and Accounting.

Benefits

• Associate events and an employee-focused culture.
• Closed many weekends and most holidays.
• 10 days of holiday pay.
• Up to 14 vacation and sick days per year.
• Weekly pay.
• Leadership and career development programs, with opportunities to grow and transfer to new positions.
• Free lunch in the associate cafeteria.
• Eligibility for medical insurance and other benefits within 30 days of employment.
• Employer matching 401(k).
• Tuition reimbursement.
• Free on-site parking.
• Free uniforms with cleaning provided.
• Benchmark Hospitality hotel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed