Assistant Manager - Hotel Front Office - Overnight
About The Position
The Assistant Front Office Manager supports the Director of Front Office in overseeing all aspects of Front Office operations, including customer satisfaction, financial performance, and employee relations. This overnight position also serves as Manager on Duty, addressing guest and operational issues and leading the response to hotel emergencies. The role includes managing and developing direct reports, supporting daily operations, assisting with purchasing and inventory, monitoring expenses against budget, and helping establish service standards and identify areas for improvement. The position is located at Benchmark Hospitality at Deloitte University Hotel & Training Center in Westlake, Texas.
Requirements
- Supervising experience.
- At least one year of hospitality industry experience.
- Strong computer skills.
- Proficiency in Microsoft Excel and Outlook.
- Proficiency with a hotel Property Management System.
- Texas Driver’s License with a good driving record.
- Must be over 21 years of age for vehicle driving insurance purposes.
Nice To Haves
- Hospitality experience preferably in hotel Front Office operations.
- Experience with Microsoft Teams, Word, PowerPoint, and OneNote.
- Experience with Infor.
Responsibilities
- Recruit, interview, train, coach, and discipline direct reports, and conduct their performance appraisals.
- Create schedules and approve employees’ time, time off, and shift changes.
- Assign, train, support, and direct staff to perform their roles efficiently while maintaining property policies and standards.
- Coach, develop, and provide feedback to staff to support their growth in current and future positions.
- Serve as the hotel’s Benchmark Manager on Duty and resolve guest issues.
- Lead hotel emergency procedures involving guest injuries, evacuations, and other emergency incidents.
- Assist with department purchasing and maintain consistent availability of products and supplies.
- Keep labor and other expenses within budgeted guidelines.
- Help establish service standards and recommend improvements through communication with leadership.
- Assist with weekly and monthly inventories and provide timely reports to Leadership and Accounting.
Benefits
- Associate events and an employee-focused culture.
- Closed many weekends and most holidays; 10 days of holiday pay.
- Up to 14 vacation and sick days per year.
- Weekly pay.
- Leadership and career development programs, with opportunities to grow and transfer to new positions.
- Free lunch in the associate cafeteria.
- Eligibility for medical insurance and other benefits within 30 days of employment.
- Employer-matching 401(k).
- Tuition reimbursement.
- Free on-site parking.
- Free uniforms and uniform cleaning.
- Benchmark Hospitality hotel discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
