Assistant Manager - Hospitality - #884

Sheetz, Inc•Richmond, VA

About The Position

The Assistant Manager of Hospitality helps ensure Sheetz’s promise of total customer focus by supporting best-in-class customer experiences and maintaining hospitality and service standards. The role oversees standards across inventory, preparation, promotion, production, service, and sales, and leads day-to-day store operations when the Store Manager is absent. The Assistant Manager also supports staffing and performance management, monitors compliance with company policies and programs, responds to customer concerns, and oversees store cleanliness, timely transactions, merchandise availability, and profit-management processes. An additional $1.50 per hour is provided for working 10 p.m. to 6 a.m.

Requirements

High school diploma or GED.
Successful completion of certification testing as needed.
ServeSafe certification.
Any other legally required certification.

Nice To Haves

Two-year degree in a business-related field.
One year of experience supervising others in a fast food, restaurant, retail, or convenience operation.

Responsibilities

Back up the Store Manager by supporting recruitment, selection, training, and performance management of store employees.
Help determine employee work schedules.
Handle customer questions, complaints, and concerns.
Monitor employee compliance with Sheetz policies, procedures, and programs.
Follow up on responses from customer service shops, QA audits, secret shops, and SMG surveys.
Oversee timely customer transactions, facility and store cleanliness, and hospitality standards.
Check that end-of-day tasks are completed.
Maintain merchandise shelves through proper placement, pricing, and replenishment.
Oversee profit-management processes, including shrink indicators, lottery, stock audits, vendors, car wash operations, and retail waste.
Lead day-to-day store operations in the Store Manager’s absence.