Assistant Manager - Hospitality - #921

Sheetz•Royersford, PA

About The Position

The Assistant Manager of Hospitality helps oversee Sheetz’s commitment to customer focus and ensures hospitality and service standards are met across inventory, preparation, promotion, production, service, and sales. The role leads day-to-day store operations when the Store Manager is absent and supports recruitment, selection, training, and performance management. The position is listed for evening shifts; an additional $1.50 per hour is paid for work between 10 p.m. and 6 a.m. The starting rate of pay is $24.00 per hour.

Requirements

High school diploma or GED required.
Successful completion of certification testing as needed.
ServeSafe certification.
Any other legally required certification.

Nice To Haves

Two-year degree in a business-related field preferred.
One year of experience supervising others in a fast food, restaurant, retail, or convenience operation preferred.

Responsibilities

Back up the Store Manager by supporting recruitment, selection, training, and performance management of store employees.
Have input into who works and when.
Handle customer questions, complaints, and concerns.
Monitor employees’ compliance with Sheetz policies, procedures, and programs.
Follow up on responses from customer service shops, QA audits, secret shops, and SMG surveys.
Oversee timely customer transactions, facility and store cleanliness, and compliance with hospitality standards.
Check that end-of-day tasks are completed.
Maintain merchandise through proper placement, pricing, and replenishment.
Oversee profit-management processes, including shrink indicators, lottery, stock audits, vendors, car wash operations, and retail waste.
Lead day-to-day store operations in the Store Manager’s absence.
Ensure Hospitality and Total Customer Focus standards are met across inventory, preparation, promotion, production, service, and sales.