Assistant Manager - Hospitality - #321

Sheetz, Inc • Colonial Heights, VA

10h

About The Position

The Assistant Manager of Hospitality oversees Sheetz’s commitment to total customer focus and ensures that customer-service and hospitality standards are met throughout the store. The role manages customer experiences across inventory, preparation, promotion, production, service, and sales, and leads day-to-day store operations when the Store Manager is absent.

The Assistant Manager supports the Store Manager with recruitment, selection, training, and performance management; helps determine staff schedules; responds to customer questions and concerns; and monitors team compliance with company policies and procedures. The role also follows up on customer-service shop responses, quality-assurance audits, secret shops, and customer surveys. Additional responsibilities include overseeing timely transactions, store and facility cleanliness, completion of end-of-day tasks, merchandise placement and replenishment, and profit-management processes.

Requirements

• High school diploma or GED.
• Successful completion of certification testing as needed.
• ServeSafe certification.
• Any other legally required certification.

Nice To Haves

• Two-year degree in a business-related field.
• One year of experience supervising others in a fast food, restaurant, retail, or convenience operation.

Responsibilities

• Support the Store Manager with recruitment, selection, training, and performance management of store employees.
• Have input into employee scheduling.
• Handle customer questions, complaints, and concerns.
• Monitor employee compliance with Sheetz policies, procedures, and programs.
• Follow up on customer-service shop responses, quality-assurance audits, secret shops, and SMG surveys.
• Oversee timely customer transactions, facility and store cleanliness, and hospitality standards.
• Check that end-of-day tasks are completed.
• Ensure merchandise is properly placed, priced, and replenished.
• Oversee profit-management processes, including shrink indicators, lottery, stock audits, vendors, car wash operations, and retail waste.
• Lead day-to-day store operations in the Store Manager’s absence.

Benefits

• Additional $1.50 per hour for working 10 p.m.–6 a.m.
• Quarterly employee bonuses based on company performance.
• Ample paid time off.
• 100% paid parental leave.
• 401(k) matching.
• Employee stock ownership.
• Professional development and growth opportunities.
• Tuition reimbursement.
• Full medical, vision, and dental coverage.
• Snack discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED