Assistant Manager - Hospitality - #43

Sheetz, Inc•Hancock, MD

1d•Onsite

About The Position

This role is for an Assistant Manager of Hospitality at Sheetz, focused on ensuring a best-in-class customer experience. The position involves working behind the scenes to implement top-tier customer-service procedures and managing daily operations in the Store Manager's absence. Key responsibilities include overseeing inventory, preparation, promotion, production, service, and sales to meet Hospitality and Total Customer Focus standards. The role also involves supporting the Store Manager with recruitment, selection, training, and performance management of the store team, handling customer inquiries and complaints, ensuring compliance with company policies, and following up on customer feedback from various sources. Maintaining customer satisfaction through efficient transactions, cleanliness, and hospitality standards is crucial. Additionally, the role involves managing end-of-day tasks, ensuring proper merchandise stocking, and leading profit management processes such as shrink indicators, lottery, stock audits, vendors, car wash operations, and retail waste.

Requirements

High School Diploma or GED required.
ServeSafe certification
Any other legally required certification

Nice To Haves

Two-year degree in a business related field preferred.
One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred.

Responsibilities

Back-up the Store Manager by providing support on recruitment, selection, training, and performance management of your store work fam
Have a say in who works, and when
Handle customer questions, complaints and concerns
Keep an eye on work fam compliance with Sheetz policies, procedures and programs
Follow-up with responses from customer service shops, QA audits, secret shops and SMG surveys
Keep our customers smiling by overseeing timely customer transactions, cleanliness standards of our facilities and stores, and making sure that hospitality standards are ALWAYZ being met
Check in on end-of-day tasks to make sure they aren’t skipped
Keep the shelves packed via proper placement, pricing and re-filling of merchandise
Lead the charge on profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste