Assistant Hospitality Manager

LAZ Parking California•San Diego, CA

1d•Onsite

About The Position

The Assistant Hospitality Manager supports the Hospitality Manager and helps oversee the financial, operational, safety, and service-related success of the assigned hotel. The role includes managing and developing shift leads and frontline staff, supporting revenue growth and expense control, maintaining safety and service standards, and meeting client expectations. The position also contributes to employee recruiting and onboarding, client relationships, contractual service delivery, claims and safety processes, payroll, financial oversight, reporting, and operational initiatives. The role is based in San Diego, California, and is full-time. The schedule may fall any day from Monday through Sunday, between 7 a.m. and midnight. Pay is $24.00–$26.00 per hour. A valid driver’s license is required, with a minimum of two years stated in the posting.

Requirements

Valid driver’s license required; the posting states a minimum of 2 years.
Ability to work in a fast-paced environment with high customer expectations.
Knowledge of Excel, Word, PowerPoint, and general Microsoft Office applications.
Ability to seek improvement and foster idea-sharing and creative problem-solving.
Ability to handle employee conflict, follow grievance procedures, mediate, and resolve conflicts.
Strong customer-service skills.
Ability to facilitate coaching conversations with employees and managers.
Ability to help others overcome challenges.
Ability to encourage open expression of ideas and opinions.
Excellent team-building and interpersonal skills.
Ability to work independently and multitask.
Ability to communicate professionally and effectively at all organizational levels.
Ability to interpret policies, procedures, and standard business practices.
Demonstrated sense of urgency and timeliness.
Willingness to work in heat, wind, snow, rain, and other elements.
Ability to lift, push, and pull at least 50 pounds; stand, walk, and run for extended periods; and bend, stoop, squat, and lift frequently during a shift.

Nice To Haves

Bachelor’s degree or equivalent work experience is preferred.
Prior hospitality-industry experience, such as parking, restaurants, or hotels, is preferred.
Previous supervisory or management experience is preferred.

Responsibilities

Support the Hospitality Manager with financial, operational, safety, and service oversight at the hotel.
Plan, schedule, train, direct, and develop shift leads and frontline staff.
Maintain safety and service standards and initiatives while supporting increased revenue, controlled expenses, and customer satisfaction.
Attend client daily stand-up and resume meetings, or ensure they are handled through supervisors and shift leads.
Ensure LAZ internal pre-shift meetings or huddles are held each shift.
Help the hotel team achieve annual and periodic goals and initiatives using LAZ Parking’s culture as a guideline.
Identify high-potential employees and participate in recruiting and onboarding.
Roll out safety initiatives from the National Safety & Training Manager, Hospitality, and report safety concerns to the Hospitality Manager.
Monitor LAZ Service Shopper Reports and hotel service metrics, respond to results, and establish service goals.
Cultivate client relationships and support business retention.
Implement projects, programs, and initiatives for assigned hotels, and meet requirements in client contracts.
Oversee claims and safety training, prevention initiatives, claims investigations and processing, client and guest follow-up, and compliant reporting.
Support financial success, audit compliance, and adherence to audit protocols.
Process payroll, ensure timely approval of hours, coordinate accurate pay data with payroll, and work with the Human Resources Business Partner on wage-and-hour compliance.
Ensure LHIST data is entered accurately each day.
Manage assigned-location finances in line with budgets and pursue revenue enhancements related to staffing, scheduling, and operating expenses.
Prepare required daily, weekly, monthly, and annual financial and operational reports.
Assist with monitoring, reviewing, and analyzing market rate structures.
Perform additional duties as assigned.