Assistant Manager - Hospitality - #871

Sheetz, Inc • Winston-Salem, NC

10d

About The Position

The Assistant Manager of Hospitality oversees Sheetz’s customer-service procedures and ensures Hospitality and Total Customer Focus standards are met across inventory, preparation, promotion, production, service, and sales. The role also helps lead day-to-day store operations when the Store Manager is absent. It supports recruitment, selection, training, and performance management; handles customer concerns; and monitors compliance with company policies, procedures, and programs. The Assistant Manager follows up on customer-service shop responses, quality-assurance audits, secret shops, and surveys, and oversees customer transactions, cleanliness, merchandising, end-of-day tasks, and profit-management processes.

The posting offers an additional $1.50 per hour for work between 10 p.m. and 6 a.m. Sheetz states its commitment to considering qualified applicants with disabilities who can perform the essential duties with or without accommodations.

Requirements

• High school diploma or GED.
• Successful completion of certification testing as needed.
• ServeSafe certification.
• Any other legally required certification.

Nice To Haves

• Two-year degree in a business-related field.
• One year of experience supervising others in a fast-food, restaurant, retail, or convenience operation.

Responsibilities

• Back up the Store Manager by supporting recruitment, selection, training, and performance management of store employees.
• Have input into employee scheduling.
• Handle customer questions, complaints, and concerns.
• Monitor employee compliance with Sheetz policies, procedures, and programs.
• Follow up on responses from customer-service shops, quality-assurance audits, secret shops, and SMG surveys.
• Oversee timely customer transactions, facility and store cleanliness, and hospitality standards.
• Check that end-of-day tasks are completed.
• Ensure merchandise is properly placed, priced, and replenished.
• Oversee profit-management processes, including shrink indicators, lottery, stock audits, vendors, car wash operations, and retail waste.
• Lead day-to-day store operations in the Store Manager’s absence.

Benefits

• Quarterly employee bonuses based on company performance.
• Ample paid time off.
• 100% paid parental leave.
• 401(k) matching.
• Employee stock ownership.
• Professional development and growth opportunities.
• Tuition reimbursement.
• Medical, vision, and dental coverage.
• Snack discounts.
• Additional $1.50 per hour for working 10 p.m.–6 a.m.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED