Assistant Manager Health Wellness Home

Hy-Vee•Fitchburg, WI

2d•Onsite

About The Position

The Assistant Manager of Health Wellness Home helps lead store operations and supports a team dedicated to delivering an exceptional customer experience. The role sets the tone for the area, models Hy-Vee’s values of honesty, integrity, and genuine care, and helps ensure that the departments under the role’s supervision operate effectively. It is a fast-paced retail leadership position focused on customer service, team development, operational standards, and departmental results. The Assistant Manager supervises and coordinates employees across the assigned departments; oversees training, performance, staffing, merchandise, promotions, maintenance, sanitation, safety, and accounting procedures; and collaborates with department heads to meet departmental goals. The role also assists throughout the store and takes on special projects as needed. The position receives direction and support from the Store Director and Store Manager, and is accountable to and reports to both. Direct reports include all positions except those listed above or as designated by the Store Manager. A high school diploma or equivalent is required. One or more years of retail experience, including performing Service Manager duties, is preferred. Physical activity is incidental to the core duties; the role may occasionally involve walking the store floor or handling product for demonstrations. The work takes place throughout a retail store, with possible exposure to dust, noise, temperature extremes, moving equipment hazards, electrical shock, and cleaning chemicals or solvents. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent.
Ability to lead and motivate a team across multiple departments in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with a variety of variables.
Basic math skills, including fractions, decimals, and percentages.
Clear written and verbal communication with customers, employees, and vendors.
Ability to handle confidential information with discretion.

Nice To Haves

One or more years of retail experience, including performing the duties of a Service Manager.

Responsibilities

Deliver outstanding customer service by greeting customers warmly and making each visit positive.
Supervise and coordinate employees across departments, ensuring customer service, employee relations, and departmental profitability standards are met.
Oversee employee training, address employee issues, and coordinate disciplinary procedures as needed.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, and dismissals.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
Assist in forecasting and reviewing the store labor schedule within Store Manager guidelines.
Oversee building and grounds maintenance, sanitation, and cleanliness according to store and company guidelines.
Ensure compliance with store accounting procedures and report potential problems.
Direct merchandise ordering in assigned areas and recommend product additions, deletions, and shelf allocations.
Work with department heads on schedules, labor, product purchasing, and merchandising to meet departmental goals.
Train employees on safety procedures and enforce them; complete customer accident forms and first reports of injury; assign duties according to restrictions.
Assist with replenishing shelf products and designing and constructing displays.
Recruit and interview job applicants and assist with coordinating orientations.
Handle cash registers and process inter-store transfers as needed.
Handle confidential information, including pricing, sales reports, and wages, with discretion.
Stay current on market trends, new products, equipment, and merchandising techniques.
Maintain compliance with the company dress code, hygiene standards, and policies.
Assist in all areas of the store as needed and take on special projects as required.