Assistant Manager (Floater)/Storage Consultant

Value Store It Self Storage • Broward, FL

25d • $18 - $18 • Onsite

About The Position

The Storage Consultant is the first-line representative to customers when the Store Manager is absent and is responsible for maintaining a site’s daily operations. The role may support multiple sites or fill in when a manager is off duty. It works under the direction of the Property Manager and District Manager and involves supporting revenue, delinquency management, occupancy, cleanliness, and customer service. The position operates with minimum direct supervision and as part of a team.

The job includes sales and customer service, cash handling and collections, administrative recordkeeping, inventory monitoring, security checks, minor maintenance and custodial work, and keeping the facility, company units, and golf cart clean. At some locations, the employee assists customers with truck rentals. The role may assist in directing Maintenance Workers when the Property Manager is absent, but has no supervisory responsibilities.

Employees working 35 or more standard hours weekly are eligible for health insurance, life insurance, dental insurance, 401(k), paid vacations, holidays, monthly incentives, and other benefits. The work generally splits time between an office and outside tasks, which may be performed in extreme cold or heat. Facility hours are generally Monday through Saturday, 9:00 AM–6:00 PM, and Sunday, 10:00 AM–2:00 PM. Employees generally have two days off per week, not typically Saturday.

Requirements

• High school diploma or GED equivalent.
• At least one year of related experience and/or training in direct sales, retail, and/or customer service.
• Current driver’s license and ability to travel to multiple properties.
• Ability to write routine reports and correspondence, use a computer, and present information in English to managers, clients, customers, and the general public.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedural manuals in English.
• Ability to apply common-sense understanding to written, oral, or diagram-form instructions and deal with problems, new challenges, and change.
• Successful completion of a background and drug screening.
• Entrepreneurial, proactive, can-do attitude; positive attitude; adaptability; and integrity.

Nice To Haves

• Leadership skills and experience supervising others are helpful for growth potential.

Responsibilities

• Maximize conversion of telephone and walk-in inquiries into rentals and promote the company in the community.
• Handle cash accurately, balance receipts, collect payments, post payments, and process daily bank deposits.
• Participate in collecting past-due accounts and perform accounting using QuickBooks.
• Answer phones and greet customers in a friendly, prompt, enthusiastic, and professional manner.
• Present property features and benefits and resolve customer problems promptly and effectively.
• Maintain accurate customer records, including contracts, insurance and change-of-address forms, addendums, and correspondence.
• Use computer systems in the Microsoft Windows environment, monitor merchandise inventory, and complete assigned reports and projects accurately and on time.
• Consult the Policy & Procedures manual for answers, clarification, and consistency.
• Direct Maintenance Workers to support facility operations and complete duties when the Property Manager is absent.
• Monitor the security system and perform daily lock checks.
• Perform minor maintenance and custodial duties, including timely cleaning of vacated units.
• Keep the golf cart, company units, and grounds clean and free of debris, and meet company appearance and cleanliness standards.
• Assist customers with truck rentals at some locations.
• Perform other assigned duties and work effectively with minimum direct supervision as part of a team.

Benefits

• Health insurance (for employees working 35 or more standard hours weekly)
• Life insurance (for employees working 35 or more standard hours weekly)
• Dental insurance (for employees working 35 or more standard hours weekly)
• 401(k) (for employees working 35 or more standard hours weekly)
• Paid vacations (for employees working 35 or more standard hours weekly)
• Paid holidays (for employees working 35 or more standard hours weekly)
• Monthly incentives (for employees working 35 or more standard hours weekly)
• Other generous benefits (for employees working 35 or more standard hours weekly)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED