Assistant Manager Floater / Storage Consultant

Value Store It Self Storage•Lake Worth, FL

17d•Onsite

About The Position

The Storage Consultant is the first-line representative for Value Store It Self Storage customers when the Store Manager is absent. The role may support multiple sites by filling in or providing coverage when a manager is off duty, and is responsible for maintaining a site's daily operations. The position supports revenue, occupancy, delinquency management, cleanliness, and customer service goals. It works under the direction of the Property Manager and District Manager. The role has no supervisory responsibilities, but may direct Maintenance Workers when the Property Manager is absent. Employees working 35 or more standard hours per week are eligible for the benefits listed in the posting.

Requirements

High school diploma or GED equivalent.
At least one year of related experience and/or training in direct sales, retail, or customer service.
Current driver's license and ability to travel to multiple properties.
Ability to write routine reports and correspondence, use a computer, and present information in English to groups of managers, clients, customers, and the general public.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedural manuals in English.
Ability to use common-sense reasoning to follow written, oral, or diagram-form instructions and to deal with problems, new challenges, and change.
Successful completion of a background and drug screening is a condition of employment.
Entrepreneurial, proactive, can-do attitude; positive outlook; adaptability to change; and integrity.

Nice To Haves

Leadership skills and experience supervising others are helpful for growth potential.

Responsibilities

Support sales and revenue growth by converting telephone and walk-in inquiries into rentals and promoting the company in the community.
Handle cash accurately, balance receipts, collect and post payments, process daily bank deposits, and participate in collecting past-due accounts.
Perform accounting using QuickBooks software.
Provide friendly and professional phone and in-person customer service, explain property features and benefits, and resolve customer problems promptly and effectively.
Maintain accurate customer records, including contracts, insurance, change-of-address forms, addendums, and correspondence.
Use computer systems in the Microsoft Windows environment; monitor merchandise inventory; and compile assigned reports and projects accurately and promptly.
Refer to the Policy & Procedures manual for answers, clarification, and consistency.
Direct Maintenance Workers as needed to support facility operations and complete duties in the Property Manager's absence.
Monitor the security system and perform daily lock checks.
Perform minor maintenance and custodial duties, clean vacated units promptly, and keep the golf cart, company units, and grounds clean and free of debris.
Take action to meet company appearance and cleanliness standards.
Assist customers with truck rentals at some locations.
Perform other assigned duties, work with minimal direct supervision, and operate effectively as part of a team.