Assistant Manager, DOT Shuttle Operations

SP Plus • West Palm Beach, FL

23d

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. The Assistant Manager, DOT Shuttle Operations assists with managing the day-to-day activities of assigned locations and helps lead programs that improve client and customer satisfaction. The role supervises shuttle drivers and parkers, monitors shuttle bus operations, supports revenue controls and reporting, and ensures appropriate customer interaction. The position requires at least one year of supervisory experience, a high school diploma or equivalent, intermediate Microsoft Office skills, and a DOT Medical Card. Depending on location needs and responsibilities, a valid CDL Class A, B, or C with a passenger endorsement may also be required.

Requirements

• High school graduate; some college is a plus.
• At least one year of supervisory experience.
• A valid CDL Class A, B, or C Driver’s License, depending on location hiring needs; a Passenger Endorsement is required if responsible for operating shuttle buses with capacity for 15 or more passengers.
• A DOT Medical Card (Medical Examiner’s Certificate) is required.
• Intermediate computer skills using Microsoft Office, including Excel and Word.
• Superior verbal and written communication skills.
• Proactive approach, strong personal drive, proven customer service skills, and willingness to lead by example.

Nice To Haves

• Some college.
• Supervisory experience in the transportation and/or parking industry.
• Prior supervisory experience managing DOT-regulated shuttle operations.
• Knowledge of shuttle operations, DOT regulations, union contracts, and payroll.

Responsibilities

• Lead programs to improve client and customer satisfaction.
• Assist in managing the day-to-day activities of assigned locations.
• Supervise shuttle drivers and parkers and monitor shuttle bus operations.
• Ensure appropriate customer interaction.
• Supervise completion of all closing reports.
• Monitor and implement effective revenue control procedures.
• Assist with daily data entry of revenue reports.
• Compile and interpret daily reports for facility operations.
• Perform other necessary functions as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED