Assistant Manager, DOT Shuttle Operations
Metropolis Technologies•WEST PALM BEACH, FL
About The Position
The Assistant Manager, DOT Shuttle Operations assists with the management of day-to-day activities at assigned locations and leads programs to improve client and customer satisfaction. The role supervises shuttle drivers and parkers, monitors shuttle bus operations, supports appropriate customer interactions, and oversees completion of closing reports. It also monitors and implements revenue control procedures, assists with daily revenue-report data entry, and compiles and interprets daily operating reports. Other functions may be assigned as needed.
Requirements
- High school graduate.
- At least one year of supervisory experience.
- A valid CDL Class A, B, or C driver's license, depending on location hiring needs, must be maintained in accordance with DOT regulations.
- A passenger endorsement is required if responsible for operating shuttle buses with a capacity of 15 passengers or more.
- A DOT Medical Card (Medical Examiner’s Certificate) is required.
- Intermediate computer skills using Microsoft Office, including Excel and Word.
- Superior verbal and written communication skills.
- Proactive approach, strong personal drive, proven customer service skills, and willingness to lead by example.
Nice To Haves
- Some college.
- Supervisory experience in the transportation and/or parking industry.
- Prior supervisory experience managing DOT-regulated shuttle operations.
- Knowledge of transportation and shuttle operations, DOT regulations, union contracts, and payroll.
Responsibilities
- Lead programs to improve client and customer satisfaction.
- Assist in managing the day-to-day activities of assigned locations.
- Supervise shuttle drivers and parkers, and monitor shuttle bus operations.
- Ensure appropriate customer interaction.
- Supervise the completion of closing reports.
- Monitor and implement effective revenue control procedures.
- Assist with daily data entry of revenue reports.
- Compile and interpret daily reports for the operation of the facility.
- Perform other necessary functions as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
