Assistant Manager, Bookstore

University of San Francisco•Howard, WI

1d•Onsite

About The Position

The Assistant Manager supports the Bookstore Manager in driving sales, delivering exceptional customer experiences, and overseeing the daily operations of the store. This role plays a key leadership position on the sales floor; helping supervise store associates, maintain operational standards, and ensure the store meets its performance goals. The ideal candidate is hands-on, customer-focused, and comfortable balancing Sales, Team Leadership, and Operational responsibilities in a fast-paced retail environment.

Requirements

Minimum of 2-3 years of retail experience, preferably in a supervisory or key-holder role.
Strong customer service and sales skill.
Proven ability to lead by example and work effectively with a team.
Ability to multi-task, prioritize, and problem-solve in a busy retail environment.
Experience with point-of-sale (POS) systems.
Ability to work flexible hours, including evenings and weekends.
Ability to lift and carry up to 30 pounds.
Ability to stand and walk for extended periods.
Ability to perform repetitive tasks associated with retail operations.

Responsibilities

Assist with Daily opening and closing procedures.
Supports inventory management (receiving, stocking, and inventory accuracy) in conjunction with the Purchasing and Ancillary Services Department.
Ensure adherence to company policies, safety standards and operational procedures.
Maintain an organized, clean, and visually appealing store environment that promotes a positive customer experience.
Actively contribute to achieving and exceeding sales goals through exceptional customer service.
Support Visual Merchandising standards to ensure the store is clean, organized and inviting.
Lead by example on the sales floor, engaging customers and promoting store products.
Address customer questions or concerns and resolve issues professionally.
Implement effective loss prevention procedures in accordance with USF policies.
Provide on-the-job training and feedback to improve team performance.
Support the Bookstore Manager in supervising, coaching, and motivating store associates.
Serve as a key holder and manager-on-duty when scheduled.
Create work schedules and assign duties to ensure appropriate coverage during peak operational periods.
Ensure that labor hours are managed effectively.
Provide leadership that fosters teamwork, accountability, and professional growth among staff members.
Assist with promotions, special events, and product launches.
Assist the Bookstore Manager with the store’s quarterly book club meetings.
Assist with the store’s marketing efforts, including digital and social media presence, to increase engagement and sales.
Ensure that all marketing activities comply with university branding guidelines and licensing agreements.
Perform other duties as assigned from time to time by the Bookstore Manager.