Assistant HVAC Service Manager
About The Position
McCarthy Services, part of American Residential Services (ARS), is seeking an experienced Assistant HVAC Service Manager to support the service leadership team and help manage day-to-day operations for residential HVAC Service Technicians. The position reports directly to the HVAC Service Manager and supports high-quality service, strong technician performance, and an excellent customer experience. The role assists with managing the HVAC service team and daily department operations, including technician supervision and development, scheduling, service priorities, dispatch support, quality and safety inspections, resource availability, payroll review, and monitoring performance and customer satisfaction. The position is full-time, year-round, with stated pay of $80,000–$85,000 per year and a sign-on bonus of up to $5,000 depending on experience; the bonus is to be discussed at interview and is subject to the offer letter terms.
Requirements
- Minimum 3 years of HVAC service field experience.
- Strong leadership, organizational, and communication skills.
- Excellent analytical skills and attention to detail.
- Computer proficiency; Microsoft Office Suites preferred.
- Strong understanding of residential HVAC systems, service operations, and technician workflow.
Nice To Haves
- Plumbing experience is highly preferred.
- Supervisory background is highly preferred.
- Microsoft Office Suites proficiency is preferred.
Responsibilities
- Assist with supervising and developing the HVAC service team, including hiring, training, scheduling, and performance management.
- Help coordinate technician schedules, daily assignments, and service priorities.
- Support the Service Manager in maintaining efficient operations and high-quality service delivery.
- Monitor technician performance, workmanship, and customer satisfaction.
- Ensure materials, parts, and equipment are ordered and available for scheduled jobs.
- Review departmental reports, including inventory, tools, vehicles, and service metrics.
- Conduct job site visits and inspections to ensure quality and safety standards are met.
- Review payroll records to ensure technicians are properly compensated.
- Ensure technicians have the tools, equipment, and resources needed to complete service calls.
- Support dispatch operations to ensure appropriate technician assignment and scheduling.
Benefits
- Sign-on bonus of up to $5,000 depending on experience.
- Insurance available after 31 days of employment.
- Take-home company truck, fuel, and maintenance.
- Low-cost medical insurance options starting at approximately $5 per week.
- Dental and vision insurance options.
- Health Savings Account (HSA) or Flexible Spending Account (FSA).
- 401(k) with company match.
- Paid time off and holiday pay.
- Company-paid life insurance.
- Career advancement opportunities within a national service organization.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
