Assistant Hotel Manager, Rivet House.
About The Position
The Assistant Hotel Manager at Rivet House, a 50-room boutique hotel in Athens, Georgia, oversees front office operations to support exceptional guest experiences and efficient daily operations. This hands-on leadership role works closely with a close-knit team and emphasizes personalized hospitality, collaboration, quality, and attention to detail. With support from the Hotel Manager and Old Edwards leadership, the Assistant Hotel Manager helps oversee scheduling, payroll, staffing levels, supplies, and training for Front Desk Agents. The role also coordinates with housekeeping to ensure rooms are ready for check-in and meet Old Edwards Hospitality Group standards. Guest problems and complaints are handled appropriately and efficiently, with additional support available as needed.
Requirements
- 2–5+ years of hotel operations experience.
- Strong leadership and communication skills.
- Detail-oriented, with a commitment to quality.
- Ability to multitask in a fast-paced environment.
- Regularly use hands and fingers for tasks such as typing, writing, and filing.
- Regularly stand, walk the property, climb stairs, and sit for periods of time.
- Occasionally lift and/or move up to 50 pounds.
Nice To Haves
- Previous supervisory or management experience.
- Familiarity with booking systems.
- Experience with boutique or independent hotels.
Responsibilities
- Hire, train, and develop team members, including front desk agents and night audit staff.
- Maintain brand standards and property appearance.
- Ensure safety, security, and compliance with hotel policies and procedures.
- Conduct regular inspections of guest rooms and public areas.
- Review scheduling to ensure adequate coverage.
- Monitor and control payroll by reviewing the Time and Attendance System.
- Assist with budgeting, forecasting, and cost control.
- Monitor departmental expenses and productivity.
- Handle guest complaints and specific customer requests, and follow up on proper use of guest problem resolution procedures.
- Plan for and troubleshoot emergency situations.
- Monitor, stock, and order office supplies and alcohol.
- Act as a front desk agent as needed.
- Maintain confidentiality at all times.
- Perform other duties and responsibilities assigned at the discretion of the Hotel Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
