Assistant House Manager

The Naples Players, Inc. • Naples, FL

1h

About The Position

The Assistant House Manager is a part-time hourly position responsible for Front of House (FOH) operations. The role collaborates with the Director of Patron Services, volunteer management, the box office, food and beverage teams, stage management, and volunteers to ensure a high-quality patron experience for performances and special events. The successful candidate values collaboration, process improvement, relationship-building, and hospitality, and supports the mission, vision, and values of The Naples Players.

Requirements

• Availability to work weeknights and weekends.
• Proficiency in SignUpGenius, Excel, and Word.
• Excellent written and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Excellent leadership skills and ability to create a welcoming and safe environment.
• Strong interpersonal skills, including the ability to remain calm in stressful situations and resilient amid shifting priorities.
• Ability to stand for long periods, move quickly, and lift 10–25 lbs.

Nice To Haves

• Familiarity with Tessitura and SalesVu.
• Background in food and beverage.
• Background in theater.

Responsibilities

• Ensure the safety of patrons and volunteers in the building and communicate emergency plans and protocols effectively.
• Provide excellent customer service and help create a warm, welcoming environment for patrons, volunteers, and donors.
• Work alongside the Box Office and Food and Beverage teams to provide a high-quality experience.
• Train volunteer ushers effectively.
• Communicate clearly with patrons, volunteers, and staff.
• Understand the organization’s mission and maintain general knowledge of its shows, events, rentals, and classes.
• Handle patron inquiries and issues, resolving potential conflicts swiftly and appropriately.
• Program and monitor volunteer sign-ups.
• Program and monitor ticket-scanning equipment.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed