Assistant House Manager

Salt Lake County • Salt Lake City, UT

6d • Onsite

About The Position

The Assistant House Manager helps ensure patrons are safe and satisfied and supports the smooth operation of house staff. The role maintains and manages equipment to help deliver successful, safe events and represents Arts & Culture in creating a welcoming, inclusive theatre environment for patrons and volunteers. This is a temporary, at-will, FLSA non-exempt position averaging no more than 29 hours per week or 129 hours per month. Temporary employees are not eligible for County benefits except as provided by policy, are not merit employees, and may be terminated without notice or a pre-termination hearing. The successful applicant must pass a name-only background check under current County Human Resources policy requirements.

Requirements

• Two years of closely related customer service experience.
• Pass a name-only background check in accordance with current County Human Resources policy requirements.
• Excellent communication and problem-solving skills, including the ability to remain composed under stress.
• Comfort answering usher and patron questions and patiently resolving issues.
• Ability to perform physical activities including climbing stairs, lifting boxes of programs, walking, scanning tickets, stooping, and handling materials.
• Ability to lift 40 pounds repetitively.
• Ability to stand for long periods, up to the duration of a shift.
• Flexibility to work nights, weekends, and holidays.

Nice To Haves

• Theater or venue experience.
• Prior supervisory experience is preferred.

Responsibilities

• Provide excellent customer service and assist patrons while enforcing venue policies.
• Assist patrons with accessibility needs, including wheelchair assistance, ALD distribution, and bariatric or in-fill chair placement.
• Oversee and mentor volunteer ushers to help ensure they complete assigned duties.
• Manage on-site equipment and troubleshoot as needed.
• Distribute and organize programs or playbills.
• Monitor physical surroundings before and during events for safety, cleanliness, and functionality.
• Act as Assistant to the House Manager and report issues and concerns.
• Assist during emergencies or evacuations.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed