Assistant, Hospitality - The Landmark

Tiffany & Co.•New York, NY

4d•$26 - $33

About The Position

The Hospitality Assistant supports the daily operations, administrative functions, and delivery of exceptional hospitality experiences at Tiffany & Co.’s Landmark. Working closely with the Hospitality Manager and Captain team, the role helps provide elevated, personalized client experiences across hospitality spaces including the Tiffany Private Club, High Jewelry salons, and Ruinart Lounge. The position combines operational and administrative support, event preparation, financial administration, vendor coordination, inventory management, and direct hospitality service. The assistant is expected to shift between administrative work and client-facing service as business needs change, embodying Tiffany & Co.’s belief that “People Make the Difference” and its values of creativity and innovation, excellence, and entrepreneurial spirit.

Requirements

Previous experience in luxury hospitality, luxury retail, food and beverage service, hotel operations, events, or a related client service environment.
Experience or aptitude in elevated food and beverage service, and willingness to provide direct client-facing hospitality support alongside the Captain team as needed.
Exceptional organizational skills and ability to manage multiple priorities, timelines, and stakeholders simultaneously.
Outstanding written and verbal communication skills and a polished, professional approach.
Strong attention to detail and commitment to accuracy in financial records, reporting, and operational documentation.
Proficiency in Microsoft Office Suite, particularly Excel, Outlook, Word, and PowerPoint.
Strong understanding of luxury service expectations, discretion, and client confidentiality.
Flexibility to accommodate business needs, including occasional evenings, weekends, and holidays.

Nice To Haves

Experience in a five-star hotel, luxury retail flagship, private club, fine dining establishment, or high-end event environment.
Familiarity with purchasing and financial systems such as Coupa and client relationship management tools such as Salesforce.
Experience supporting external vendors, staffing agencies, and food and beverage operations.
Strong analytical skills and experience maintaining budgets, inventory records, and operational reports.
Agility and curiosity, ability to adapt quickly and embrace change, and a commitment to learning and improvement.
An innovative, forward-thinking approach, including proactively identifying ideas and creative solutions that enhance client and team experiences.
Strong organization and multitasking skills in a fast-paced environment while maintaining exceptional attention to detail.

Responsibilities

Support the Hospitality Manager and Captain team in daily operations and service preparation, execution, and follow-through.
Prepare, maintain, and distribute daily hospitality communications that incorporate appointments, client preferences, special requests, staffing considerations, and operational priorities.
Review client profiles and appointment information to anticipate hospitality needs; communicate service requirements, floor coverage, and updates with Captains.
Maintain operational calendars, trackers, checklists, and documentation; help refine standard operating procedures and service workflows.
Help prepare, organize, and maintain hospitality spaces to ensure exceptional presentation and readiness; identify and communicate service gaps.
Provide hands-on hospitality service alongside Captains, including preparing, presenting, and serving refreshments, champagne, wine, coffee, tea, and light culinary offerings.
Support Captains during VIP and VVIC appointments, private lunches, executive visits, special events, and periods of increased client activity.
Assist with setup, table settings, mise en place, replenishment, clearing, and resetting of client-facing spaces while maintaining professionalism, discretion, and service standards.
Coordinate hospitality requirements for appointments, private lunches, celebrations, executive visits, and special events, working with Client Advisors, Concierge, Client Relations, Events, and Blue Box Café.
Help prepare hospitality proposals, event timelines, service plans, and Banquet Event Orders; coordinate menus, dietary restrictions, beverages, staffing, table settings, and special arrangements under the Hospitality Manager’s guidance.
Track event expenses, vendor estimates, approvals, and payment arrangements; help prepare event spaces and participate in setup, service, breakdown, briefings, recaps, and post-event organization.
Monitor departmental budgets, expenses, and financial performance; maintain expense trackers and support forecasting and cost-efficiency efforts.
Assist with purchase orders, invoice processing, payment follow-up through Coupa, and reconciliation of vendor invoices against receipts, service records, appointments, and approved expenses.
Coordinate with Finance, Procurement, and vendors to resolve billing discrepancies and ensure timely processing; maintain accurate financial documentation.
Maintain inventory records for beverages, consumables, serviceware, linens, equipment, and hospitality supplies; assist with counts, organization, replenishment, and stock tracking.
Consolidate inventory reports and purchasing requests; assist with orders, deliveries, vendor communications, purchasing documentation, audits, and records of damaged or missing items.
Coordinate with Facilities and external service providers on maintenance, cleaning, storage, and preparation of hospitality equipment; identify improvements to inventory and vendor processes.
Assist with Captain schedules and external hospitality staffing coordination, including coverage requirements, adjustments, event assignments, and staffing trackers.
Support vendor responsibilities for event setup, breakdown, equipment preparation, and service; track staffing hours, review invoices, monitor labor expenses, and assist with partner onboarding.
Maintain and update hospitality manuals, procedures, and training materials; assist with training calendars, logistics, attendance records, and learning resources.
Participate in hospitality training and help document service standards for greetings, beverage service, mise en place, presentation, and event execution.
Monitor service indicators, consolidate feedback, support service-improvement initiatives, and research luxury hospitality trends and best practices.
Transition between administrative, operational, and client-facing duties according to daily business priorities.